Kelly Ridenour

Judge
DISC Type : Dc

Customer Success Renewals Manager at Black Box

United States

Overview

Kelly is a customer-obsessed Senior Customer Success Manager with deep expertise in Telecom and SaaS solutions. She has a proven history of driving significant operational efficiencies and cost savings. Colleagues describe her as tenacious, unstoppable, and an amazing team player with top-notch vendor management and communication skills.

Outside of her core responsibilities, Kelly identifies as a Wellness Advocate. She is passionate about teamwork and actively supports her professional network by publicly endorsing colleagues and celebrating their successes, showing a genuine interest in the well-being and career growth of others.

She has maintained professional relationships for over 15 years with colleagues, highlighting her loyalty and consistent expertise.

Personality Overview

Objective Thinker

Demanding

Fast But Wary

They take a lot of pride in personal achievements.  They respond well to strong and respectful communication. They are not always relationship oriented.

Topics They Care About

Telecom Cost Savings
Her career highlights include leading initiatives that resulted in 30-50% cost reductions through system consolidation and contract optimization.
Customer Success
Her entire professional identity is built around being a customer-obsessed leader focused on delivering exceptional service experiences and satisfaction.
Vendor Management
She has extensive experience establishing and maintaining vendor relationships, negotiating contracts, and managing performance to ensure high-quality service.

Media Appearances

Kelly has no verified media appearances

Work History

4-2024
Customer Success Renewals Manager at Black Box
1-2021 - 9-2023
Global Vendor & Services Delivery Manager at GenesisCare
10-2020 - 9-2023
Team Lead Telecom at GenesisCare
6-2019 - 9-2023
Telecommunication Accounts Administrator at GenesisCare
5-2007 - 1-2019
Sr. Telecom Network Specialist at Tangoe

Education

Education details unavailable from Fort Myers High School

More Information

Social Presence :

Prographics :

Exp : 27 Location : United States Job Level : Middle Designation : Customer Success Renewals Manager at Black Box
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kelly

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Kelly take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Kelly

Personality Compatibility


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