Kelly Ridenour in

Kelly Ridenour

Judge · DISC type Dc
Customer Success Renewals Manager at Black Box
📍 United States

Kelly is a customer-obsessed Senior Customer Success Manager with deep expertise in Telecom and SaaS solutions. She has a proven history of driving significant operational efficiencies and cost savings. Colleagues describe her as tenacious, unstoppable, and an amazing team player with top-notch vendor management and communication skills.

Outside of her core responsibilities, Kelly identifies as a Wellness Advocate. She is passionate about teamwork and actively supports her professional network by publicly endorsing colleagues and celebrating their successes, showing a genuine interest in the well-being and career growth of others.

She has maintained professional relationships for over 15 years with colleagues, highlighting her loyalty and consistent expertise.

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Experience
27 Years
Current Role
Customer Success Renewals Manager
Job Level
Middle
Location
United States
Personality Overview

How Kelly shows up

Objective Thinker
Demanding
Fast But Wary

They take a lot of pride in personal achievements. They respond well to strong and respectful communication. They are not always relationship oriented.

Priorities

Topics Kelly cares about

Telecom Cost Savings
Her career highlights include leading initiatives that resulted in 30-50% cost reductions through system consolidation and contract optimization.
Customer Success
Her entire professional identity is built around being a customer-obsessed leader focused on delivering exceptional service experiences and satisfaction.
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Career

Work history

4-2024
Customer Success Renewals Manager
Black Box
1-2021 - 9-2023
Global Vendor & Services Delivery Manager
GenesisCare
10-2020 - 9-2023
Team Lead Telecom
GenesisCare
6-2019 - 9-2023
Telecommunication Accounts Administrator
GenesisCare
5-2007 - 1-2019
Sr. Telecom Network Specialist
Tangoe
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Fort Myers High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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