Kelly Ridenour in

Kelly Ridenour

Login to view DISC.
Customer Success Renewals Manager at Black Box
📍 United States

Kelly is a customer-obsessed Senior Customer Success Manager with deep expertise in Telecom and SaaS solutions. She has a proven history of driving significant operational efficiencies and cost savings. Colleagues describe her as tenacious, unstoppable, and an amazing team player with top-notch vendor management and communication skills.

Outside of her core responsibilities, Kelly identifies as a Wellness Advocate. She is passionate about teamwork and actively supports her professional network by publicly endorsing colleagues and celebrating their successes, showing a genuine interest in the well-being and career growth of others.

She has maintained professional relationships for over 15 years with colleagues, highlighting her loyalty and consistent expertise.

Read the full overview →
Experience
27 Years
Current Role
Customer Success Renewals Manager
Job Level
Middle
Location
United States
Personality Overview

How Kelly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Kelly cares about

Telecom Cost Savings
Her career highlights include leading initiatives that resulted in 30-50% cost reductions through system consolidation and contract optimization.
Customer Success
Her entire professional identity is built around being a customer-obsessed leader focused on delivering exceptional service experiences and satisfaction.
+5 more topics Login to view topics
Career

Work history

4-2024
Customer Success Renewals Manager
Black Box
1-2021 - 9-2023
Global Vendor & Services Delivery Manager
GenesisCare
10-2020 - 9-2023
Team Lead Telecom
GenesisCare
6-2019 - 9-2023
Telecommunication Accounts Administrator
GenesisCare
5-2007 - 1-2019
Sr. Telecom Network Specialist
Tangoe
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Fort Myers High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Black Box Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Kelly. Free, 10 seconds.