A dedicated customer service professional with experience in the UK water industry since 2011, Kelly Robinson serves as a County Customer Manager at Southern Water. She specializes in customer and community engagement, particularly during service disruptions. She holds an NVQ Level 3 in Business and Administration.
Kelly is passionate about developing her teams skills and publicly celebrates employees who demonstrate compassion and care for the public. Her focus is on improving the customer experience and helping people each day.
She takes great pride in her teams commitment to helping the community, such as when they assisted a person in safely crossing a flooded path.
Kelly Robinson
County Customer Manager at Southern Water
Chatham, England, United Kingdom
Overview
Topics They Care About
Customer & Community Relations
Manages direct communications with residents and local councils, especially during service disruptions and infrastructure repairs.
Team Empowerment
Expresses a strong interest in developing her team's skills and celebrating employees who go above and beyond for customers.
Crisis Communications
Acts as a public-facing manager during incidents like pipe bursts and pollution events, engaging directly with affected communities.
Media Appearances
Kelly has no verified media appearances
Work History
7-2019
County Customer Manager at Southern Water
7-2011 - 7-2019
Customer Service Team Manager at South East Water UK
Education
9-2001 - 5-2008
Education details unavailable from Walderslade Girls School
More Information
Social Presence :
Prographics :
Exp : 14
Location : Chatham, England, United Kingdom
Job Level : Middle
Designation : County Customer Manager at Southern Water
