Mollie Embleton

Organizer
DISC Type : Sd

Operational Customer Services at Southern Water

Worthing, England, United Kingdom

Overview

Mollie Embleton works in Operational Customer Services at Southern Water, where she specializes in managing complex customer inquiries and social media communications during operational incidents. Her background includes roles as an Assistant Manager at Virgin Media O2 and a Technical Support Specialist, blending customer service with technical expertise.

Outside of work, Mollie has a clear passion for aviation and commercial aircraft. She follows the journeys of specific planes, expressing admiration for their history and design, such as noting the retirement flight of a 35-year-old aircraft.

Unique fact: She follows the service life and retirement flights of specific commercial airplanes, celebrating aircraft she finds beautiful.

Personality Overview

Trusting Of Others

Pleasant

Somewhat Formal

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Engagement
Her career is centered on managing complex customer inquiries, providing technical support, and exceeding customer expectations in operational and sales environments.
Social Media Support
Her current role involves managing social media channels and broadcasting messages to customers during operational incidents at Southern Water.
Commercial Aviation
She demonstrates a personal passion for airplanes, posting about specific aircraft and their service history, such as the retirement of a G-LSAB.

Media Appearances

Mollie has no verified media appearances

Work History

8-2024
Operational Customer Services at Southern Water
12-2021 - 8-2024
Assistant Manager at Virgin Media O2
7-2019 - 12-2021
Technical Support Specialist at John Lewis & Partners
9-2018 - 6-2019
Customer Advisor at EE
8-2016 - 9-2018
Sales Assistant at CeX Webuy.com

Education

2011 - 2018
Education details unavailable from St Philip Howard Catholic High School

More Information

Social Presence :

Prographics :

Exp : 9 Location : Worthing, England, United Kingdom Job Level : N/A Designation : Operational Customer Services at Southern Water
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Insights For Selling To Mollie

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mollie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Mollie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Mollie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Mollie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Mollie

Personality Compatibility


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