Louise Kirkwood in

Louise Kirkwood

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Complaints & Quality Customer Services Lead at Southern Water
📍 Worthing, England, United Kingdom

Louise is a customer and community professional, currently serving as the Complaints & Quality Lead at Southern Water. With extensive managerial experience at Equiniti, she has a proven track record of driving strategic improvements to enhance customer outcomes. Her expertise includes transformation projects, communications, and managing multi-disciplined teams.

Outside of her professional role, Louise is deeply passionate about community and charity work. She has originated and sponsored multiple corporate charity programs, leading fundraising efforts that generated significant donations. She also actively organizes and encourages employee volunteering events, demonstrating a strong commitment to giving back.

She successfully spearheaded charity initiatives at her previous company that raised over £83, 000 in donations in a single year.

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Experience
22 Years
Current Role
Complaints & Quality Customer Services Lead
Job Level
Senior
Location
Worthing, England, United Kingdom
Personality Overview

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Priorities

Topics Louise cares about

Customer Advocacy
Developed and led a group-wide customer advocacy program at Equiniti to improve products and services based on stakeholder insight.
Corporate Philanthropy
Actively leads and promotes fundraising partnerships, such as with ShareGift, which resulted in significant charitable donations.
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Career

Work history

11-2023
Complaints & Quality Customer Services Lead
Southern Water
11-2012 - 3-2026
Head of Customer & Community
Equiniti
1-2008 - 11-2012
Manager, Complaint Resolution
Equiniti
1-2004 - 1-2008
Relationship Management team
Equiniti
In the press

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Education

Louise has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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