Kelly Simons

Critic
DISC Type : C

Sr. Solution Consultant at ServiceNow

Washington, District of Columbia, United States

Overview

Kelly Simons is a Senior Solutions Consultant at ServiceNow who specializes in platform architecture and consulting for federal government clients. A Virginia Tech graduate and certified ServiceNow Administrator, she has a history of leading key partnerships and complex implementations. Colleagues describe her as a dedicated professional with top-notch customer service skills.

Kelly previously served as the sole ServiceNow architect and developer for the U. S. Department of HUD - OIG, supporting 750 end-users.

Personality Overview

ROI Driven

Negotiator

Precise

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Federal Modernization
Passionate about supporting U. S. government departments, like the Department of the Treasury, as they modernize their enterprise technology.
ServiceNow Architecture
Has extensive experience providing ServiceNow platform architecture and consulting services to federal clients and managing third-party integrations.
ITSM & ITBM
Managed the full implementation of IT Service Management and IT Business Management suites for a U. S. government agency.

Media Appearances

Kelly has no verified media appearances

Work History

8-2022
Sr. Solution Consultant at ServiceNow
11-2018 - 8-2022
ServiceNow Practice Lead at The MIL Corporation
9-2017 - 11-2018
ServiceNow Developer at Pro-Sphere Tek, Inc. (ProSphere)
11-2016 - 9-2017
Project Analyst at Insignia Technology Services, LLC
2014 - 2016
Quality Assurance Engineer at STG Inc.

Education

2010 - 2014
Bachelor of Science (B.S.) from Virginia Tech

More Information

Social Presence :

Prographics :

Exp : 15 Location : Washington, District of Columbia, United States Job Level : Mid-senior Designation : Sr. Solution Consultant at ServiceNow
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Kelly

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Kelly take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Kelly

Personality Compatibility


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