Kelson Contreiras

Evaluator
DISC Type : dsc

Oprichter at Smart Return

The Randstad, Netherlands

Overview

Kelson Contreiras is the founder of Smart Return, a solution tackling financial losses for fashion and lifestyle webshops by managing product returns. He built the company to give merchants control over returned items that are often damaged or unsellable, addressing a critical gap he identified in the e-commerce workflow.

His core belief is that his biggest competitor isnt another company, but the industrys mindset that return losses are an unavoidable cost.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

E-commerce Profitability
He founded Smart Return specifically to prevent financial losses for webshops by stopping unsellable products from being returned, directly impacting their bottom line.
Challenging Norms
He actively works to change the e-commerce industry's belief that significant losses from customer returns are just a normal and unavoidable part of doing business.
Fashion Sustainability
He points out the paradox of sustainable fashion brands accepting wasteful returns, advocating for return processes that align with their eco-friendly production values.

Media Appearances

Kelson has no verified media appearances

Work History

12-2025
Oprichter at Smart Return

Education

Kelson has no verified education history

More Information

Social Presence :

Prographics :

Exp : 1 Location : The Randstad, Netherlands Job Level : N/A Designation : Oprichter at Smart Return
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Insights For Selling To Kelson

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelson is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kelson

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kelson move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kelson take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kelson

Personality Compatibility


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