Ken Nguyen

Commander
DISC Type : D

Customer Experience Manager at Skyward Digital

Australia

Overview

Ken is a Customer Experience Manager at Skyward Digital, where he specializes in client relationship management and digital marketing. He oversees SEO, PPC, and website projects for over 15 accounts, focusing on driving measurable ROI. Colleagues describe him as proactive, detail-oriented, and a quick learner.

Before entering the digital marketing space, Ken built extensive experience in the hospitality sector, holding several management positions. He supervised front-of-house operations and led teams in high-volume environments, honing his skills in customer service and operational management.

He successfully transitioned his career from hospitality management to a technical digital marketing role.

Personality Overview

Candid & Clear

Strong-Willed

Impact-Driven

They respond well to strong and respectful communication.  They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product.

Topics They Care About

Client Relationship Management
He manages 15+ client accounts and acts as a client advocate, aligning digital marketing strategies with their specific business goals to ensure retention and success.
Digital Marketing ROI
His focus is on optimizing digital strategies across SEO, Google Ads, and Meta Ads to deliver tangible, measurable results and a strong return on investment for clients.
Customer Experience
His career, from hospitality management to his current role, demonstrates a consistent focus on overseeing operations to deliver an exceptional customer experience.

Media Appearances

Ken has no verified media appearances

Work History

10-2023 - 3-2025
Customer Experience Manager at Skyward Digital
6-2022 - 10-2023
Assistant Floor Manager at Industry Beans
12-2021 - 5-2022
Venue Manager at Only Hospitality Group
3-2021 - 12-2021
Restaurant Manager at Fonda Mexican
11-2020 - 3-2021
Assistant Manager at Fonda Mexican

Education

Ken has no verified education history

More Information

Social Presence :

Prographics :

Exp : 6 Location : Australia Job Level : N/A Designation : Customer Experience Manager at Skyward Digital
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Insights For Selling To Ken

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ken is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ken

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Ken move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Ken take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Ken

Personality Compatibility


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