Kendra Jones

Doer
DISC Type : ds

Product & Systems Leadership at ShopDot

United States

Overview

Kendra Jones is a product and systems leader who architects growth for SaaS and enterprise companies. With nearly two decades of experience, including scaling a multi-billion-dollar operation at Nordstrom, she excels at integrating product, technology, and operations to create efficient, scalable systems.

Kendras writing and professional commentary focus on the nuances of workplace communication and leadership. She explores why employees stop offering feedback and believes true psychological safety is built by acting on what people share, not just by encouraging them to speak up.

She successfully grew Nordstroms drop ship ecosystem into a $2B operation by aligning thousands of suppliers and internal teams around clear systems.

Personality Overview

Deliberate Doer

Results Focused

Risk-Accepting

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Systems Architecture
Her core focus is designing how decisions, workflows, and dependencies connect across revenue, operations, and execution to reduce friction.
Enterprise Growth
She has a proven history of scaling complex operations, most notably transforming a Nordstrom supply chain channel into a multi-billion-dollar business.
Workplace Dynamics
She writes about the root causes of employee silence and believes effective leadership requires acting on feedback to create genuine psychological safety.

Media Appearances

Kendra has no verified media appearances

Work History

1-2025
Product & Systems Leadership at ShopDot
10-2017 - 12-2022
Director, Fulfillment Services (Supply Chain) at Nordstrom
11-2014 - 10-2017
Manager, Merchandise Information & Digital Operations at Nordstrom
3-2011 - 10-2014
Manager, Merchandise Support & Operations at Nordstrom
6-2006 - 3-2011
Supervisor, Corporate Merchandise Information Office at Nordstrom

Education

Kendra has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : United States Job Level : N/A Designation : Product & Systems Leadership at ShopDot
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Insights For Selling To Kendra

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kendra is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kendra

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kendra move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kendra take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kendra

Personality Compatibility


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