Kenisha Phage

Inquirer
DISC Type : dc

Assistant Vice President -ACH Operations Manager at Metropolitan Commercial Bank

New York, New York, United States

Overview

Kenisha Phage is an Assistant Vice President and ACH Operations Manager at Metropolitan Commercial Bank with a decade of expertise in banking and technology. An Accredited ACH Professional (AAP), colleagues describe her as detail-oriented, reliable, and intelligent in resolving complex payment system challenges.

She is a results-driven professional who finds genuine motivation and enjoyment in her work beyond monetary compensation. Kenisha is recognized for her leadership skills, dependability, and her ability to make sound decisions even under the pressure of tight deadlines.

Unique Fact: She holds the Accredited ACH Professional (AAP) certification from Nacha, a prestigious credential in the payments industry.

Personality Overview

Demanding

Hard To Convince

Upfront

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

ACH & Wire Payments
Her entire career centers on payment operations, specifically managing ACH files, wire transfers, and navigating NACHA rules, culminating in her current manager role.
Process Improvement
Recommendations and past role descriptions highlight her consistent focus on making processes more efficient and identifying opportunities for operational improvements.
Team Leadership
Her current role involves team management, and she has been commended for her leadership skills, dependability, and goal-oriented approach.

Media Appearances

Kenisha has no verified media appearances

Work History

2-2025
Assistant Vice President -ACH Operations Manager at Metropolitan Commercial Bank
10-2023 - 2-2025
ACH Payments at Metropolitan Commercial Bank
6-2020 - 9-2023
Payment Operation Specialist at Green Dot Corporation
7-2018 - 6-2020
Operational Specialist at National Payment Corp
4-2018 - 6-2018
Career Services Advisor at Ultimate Medical Academy

Education

2007 - 2009
Bachelor's degree from University of the Commonwealth Caribbean (UCC)
2004 - 2006
Associate's degree from University of the Commonwealth Caribbean (UCC)

More Information

Social Presence :

Prographics :

Exp : 23 Location : New York, New York, United States Job Level : Senior Designation : Assistant Vice President -ACH Operations Manager at Metropolitan Commercial Bank
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Insights For Selling To Kenisha

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kenisha is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Kenisha

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Kenisha move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Kenisha take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Kenisha

Personality Compatibility


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