Kenneth Harbin, MBA

Questioner
DISC Type : c

Director, Patient Access at Sutter Health

Sacramento, California, United States

Overview

Kenneth is a healthcare executive with over 15 years of experience leading patient access and revenue cycle transformations at major health systems like Sutter Health and UCLA Health. A certified Lean Six Sigma Black Belt, he excels in driving operational efficiency and improving the patient experience across large-scale networks.

Outside of his executive role, Kenneth is dedicated to continuous learning and is currently pursuing an Executive Juris Doctor in Health Law from Purdue Global Law School. He also actively participates in community health initiatives, such as the American Heart Associations annual Heart Walk.

He holds a Bachelor of Arts in Chemistry, an MBA in Business Analytics, and is now adding a law degree to his credentials.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Patient Access & Experience
His entire career, including his current Director role at Sutter Health, is focused on improving patient access, streamlining processes, and elevating the patient experience.
Healthcare Operations
With a Lean Six Sigma Black Belt, he is committed to enhancing operational efficiency and implementing scalable solutions in complex healthcare environments.
Health Law
He is actively pursuing an Executive Juris Doctor from Purdue Global Law School, indicating a strong professional interest in the legal aspects of healthcare.

Media Appearances

Kenneth has no verified media appearances

Work History

9-2025
Director, Patient Access at Sutter Health
3-2023 - 8-2025
Senior Operations Manager, Patient Access at UCLA Health
5-2022 - 2-2023
Senior Manager, Contact Center at Network Capital
10-2021 - 5-2022
Manager, Contact Center at Network Capital
9-2019 - 9-2021
Supervisor, Inside Sales at Centene Corporation

Education

Master of Business Administration - MBA from Ohio University
Bachelor of Arts (BA) from The University of Toledo

More Information

Social Presence :

Prographics :

Exp : 6 Location : Sacramento, California, United States Job Level : Mid-senior Designation : Director, Patient Access at Sutter Health
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Insights For Selling To Kenneth

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kenneth is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Kenneth

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kenneth move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Kenneth take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Kenneth

Personality Compatibility


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