Kerstin Becker

Kerstin Becker specializes in IT Services with a focus on process automation at serem Expertos en Automatización de Procesos. Her career includes a significant tenure at Atos, where she progressed from a Support Agent to a Continious Improvement Analyst, showcasing a strong foundation in service delivery and enhancement.

Her experience culminated in a role as an IT Trainer and Knowledge Manager, where she was responsible for developing service desk agents. This unique career path from agent to trainer highlights her deep expertise and passion for cultivating talent within IT support environments.