Ketankumar Rohit

Questioner
DISC Type : c

Assistant Consultant at Tata Consultancy Services

Mumbai, Maharashtra, India

Overview

Ketankumar Rohit is a contact center specialist at Tata Consultancy Services with over 10 years of experience in the Avaya platform. He holds a Bachelor of Engineering from Rizvi College of Engineering and possesses deep expertise in VoIP, Avaya Aura, and Amazon Connect, with a growing interest in cloud technologies.


His decade of deep specialization in the Avaya contact center ecosystem sets him apart.

Personality Overview

Value Seeker

Not Easily Convinced

Cautious & Analytical

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to do thorough analysis of any situation. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Contact Center Modernization
His career is focused on contact center technology, and he shows a strong interest in migrating from legacy platforms to cloud solutions like Amazon Connect.
Cloud Communications
He has explicitly stated a willingness to expand his skills into cloud technologies such as Genesys Cloud and AWS Connect.
Avaya Platform Expertise
Possesses a comprehensive skill set in the Avaya ecosystem, including Communication Manager, Site Administration, and IP Telephony, developed over ten years.

Media Appearances

Ketankumar has no verified media appearances

Work History

5-2024 - 9-2025
Assistant Consultant at Tata Consultancy Services
11-2022
Senior Technical Consultant at Globtier Infotech Pvt. Ltd.
11-2021 - 11-2022
Implementation Engineer at SNUG Technologies Private Limited
12-2018 - 8-2021
Senior Technical Consultant at ABS INDIA PVT LTD

Education

8-2009 - 6-2014
Bachelor of Engineering - BE from Rizvi College of Engineering

More Information

Social Presence :

Prographics :

Exp : 6 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : Assistant Consultant at Tata Consultancy Services
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Insights For Selling To Ketankumar

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ketankumar is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ketankumar

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ketankumar move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ketankumar take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Ketankumar

Personality Compatibility


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