Kevin Faulkner

Commander
DISC Type : D

SVP, OU General Manager - Professional Services at Salesforce

Manhattan Beach, California, United States

Overview

Kevin is a senior executive at Salesforce, where he serves as SVP and General Manager for Professional Services in the Americas. His 25-year career spans management consulting, banking, and technology, with extensive experience leading large-scale operations and teams of over 1, 000 people. He earned his BA from Wesleyan University.

He has a deep professional interest in the financial technology sector, having previously led Slalom Consultings Financial Services Practice. He actively follows industry developments, as shown by his engagement with events like the Money2020 payments conference.

Unique fact: Kevin authored a publication titled "Compliance, Meet Marketing, " exploring how retail banks can leverage customer insights while adhering to financial regulations.

Personality Overview

Candid & Clear

Strong-Willed

Very Quick

They respond well to strong and respectful communication.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Financial Services
He has extensive experience in the banking industry and led the Financial Services Practice for Slalom Consulting, focusing on banking, capital markets, and payments.
CRM Professional Services
He leads the Professional Services organization for Salesforce in the Americas, responsible for project delivery, consulting services, and business development for CRM engagements.
Large-Scale Operations
At Kinecta, he managed IT, information security, and operations for over 80 branch locations, demonstrating expertise in managing complex, large-scale business units.

Media Appearances

Kevin has no verified media appearances

Work History

2-2022
SVP, OU General Manager - Professional Services at Salesforce
2-2021 - 2-2022
Senior Vice President Professional Services at Salesforce
2-2017 - 2-2021
Vice President - Salesforce Professional Services at Salesforce
7-2012 - 5-2016
Managing Director, Financial Services Practice at Slalom Consulting
4-2008 - 5-2012
Senior Vice President – Operations, Chief Strategy Officer, SVP - Investments & Insurance at Kinecta Federal Credit Union

Education

9-1989 - 6-1993
BA from Wesleyan University
1985 - 1989
Education details unavailable from Aragon High School

More Information

Social Presence :

Prographics :

Exp : 31 Location : Manhattan Beach, California, United States Job Level : Leadership Designation : SVP, OU General Manager - Professional Services at Salesforce
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kevin

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • If convinced, they can reach decisions quite fast.
  • Can Kevin take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Kevin

Personality Compatibility


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