As General Manager of Tillys Crawler Parts for over nine years, Lance Hinrichsen leads the companys strategic direction and operations. He has overseen significant projects, including a major ERP software implementation, the launch of an online sales platform, and the companys acquisition by the USCO ITR Group, focusing on enhancing operational efficiency and customer service.
Topics They Care About
Operational Efficiency
He has driven projects to improve efficiency, including new ERP software and warehouse automation to ensure fast order fulfillment.
Strategic Growth
He managed the company through its acquisition by a global leader and focuses on leveraging the partnership to extend Tilly's market footprint across Australia and New Zealand.
Customer Service
Frequently quotes the company mantra, "The right part, at the right price, right now, " emphasizing the importance of delivering value and speed to customers.
Media Appearances
Meet the Team | Tilly's Crawler Parts. Featured in Tilly's Crawler Parts website