Kevin FONTAINE

Enthusiast
DISC Type : i

Responsable Support SAV at RDTRONIC

Reunion

Overview

Kevin Fontaine serves as the IT Support Manager at RDTRONIC, where he leverages a unique background that spans from retail sales management to full-stack development. Educated at the Coding Academy by Epitech, he applies his technical skills to equipment configuration, network maintenance, and ERP system management.

His career history indicates a strong personal interest in consumer electronics and telecommunications. This is demonstrated by his previous roles in mobile phone sales and repair, along with a stated professional interest in industry leaders like Samsung Electronics and Orange.

He possesses a distinct career trajectory, having successfully transitioned from customer-facing retail management into a deeply technical career in software development and IT support.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Support Management
Currently the Head of After-Sales Support (SAV), his expertise includes hardware maintenance, server and network management, and IP network engineering.
Full-Stack Development
As a graduate of the Coding Academy by Epitech and a former Full-Stack Developer, he has a strong foundation in software engineering principles.
Customer Experience
His background in both retail management and technical after-sales support highlights a career-long focus on ensuring positive customer outcomes.

Media Appearances

Kevin has no verified media appearances

Work History

5-2020
Responsable Support SAV at RDTRONIC
10-2019 - 4-2020
Développeur Full Stack at Zotcar
1-2018 - 1-2019
Vendeur/Technien en téléphonie mobile at Sosmobile.re
1-2016 - 3-2016
Responsable de vente et Technicien en téléphonie mobile at Proxycom
2016 - 2017
Responsable point de vente at Vival

Education

2019 - 2019
Developpeur Full Stack from Coding Academy by Epitech
2009 - 2011
Baccalauréat from Lycée Jean Hinglo

More Information

Social Presence :

Prographics :

Exp : 11 Location : Reunion Job Level : N/A Designation : Responsable Support SAV at RDTRONIC
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Kevin

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Kevin take some risk or not?

  • They can take some low-probability risks if needed.

You And Kevin

Personality Compatibility


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