Kevin Franklin

Observer
DISC Type : ci

Director Customer Operations at Insulet Corporation

United Kingdom

Overview

Kevin is an experienced operations leader in the medical device sector, currently Director of Customer Operations International at Insulet. His background includes managing customer service across EMEA for Johnson & Johnson, overseeing large budgets, and ensuring vendor performance. He is also a certified PRINCE2 Practitioner.

Kevin led a global implementation of Salesforce. com, utilizing its Service and Marketing Cloud platforms in a previous role.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Customer Experience
His career demonstrates a passion for ensuring the customer experience is at the heart of all operations, a key theme in his senior roles.
Medical Devices
Has a significant history working within the healthcare and medical device industry for companies like Insulet and Johnson & Johnson.
CRM Platforms
Was previously responsible for a global implementation of Salesforce. com, showcasing his expertise in leveraging technology for service improvement.

Media Appearances

Kevin has no verified media appearances

Work History

3-2024
Director Customer Operations at Insulet Corporation
3-2019 - 3-2024
Senior Manager Product Support at Insulet Corporation
5-2018 - 3-2024
Product Support Manager at Insulet Corporation
5-2016 - 3-2024
Senior Operations Manager at Johnson & Johnson Diabetes Care Companies
4-2005 - 10-2007
ITS Site Lead at Janssen-Cilag Ltd

Education

1979 - 1984
Education details unavailable from Bolton County Grammar School

More Information

Social Presence :

Prographics :

Exp : 12 Location : United Kingdom Job Level : Mid-senior Designation : Director Customer Operations at Insulet Corporation
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Kevin

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Kevin take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Kevin

Personality Compatibility


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