Kevin Franklin in

Kevin Franklin

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Director Customer Operations at Insulet Corporation
📍 United Kingdom

Kevin is an experienced operations leader in the medical device sector, currently Director of Customer Operations International at Insulet. His background includes managing customer service across EMEA for Johnson & Johnson, overseeing large budgets, and ensuring vendor performance. He is also a certified PRINCE2 Practitioner.

Kevin led a global implementation of Salesforce. com, utilizing its Service and Marketing Cloud platforms in a previous role.

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Experience
12 Years
Current Role
Director Customer Operations
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Kevin cares about

Customer Experience
His career demonstrates a passion for ensuring the customer experience is at the heart of all operations, a key theme in his senior roles.
Medical Devices
Has a significant history working within the healthcare and medical device industry for companies like Insulet and Johnson & Johnson.
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Career

Work history

3-2024
Director Customer Operations
Insulet Corporation
3-2019 - 3-2024
Senior Manager Product Support
Insulet Corporation
5-2018 - 3-2024
Product Support Manager
Insulet Corporation
5-2016 - 3-2024
Senior Operations Manager
Johnson & Johnson Diabetes Care Companies
4-2005 - 10-2007
ITS Site Lead
Janssen-Cilag Ltd
In the press

Media appearances

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Education
1979 - 1984
Education details unavailable
Bolton County Grammar School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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