Kevin McLoughlin

Energizer
DISC Type : I

Director Of Operations at Liberty Mutual Insurance

Greater Chicago Area, United States

Overview

Kevin McLoughlin serves as the Director of Operations at Liberty Mutual Insurance, where he leads a 2, 400-person Auto Damage claims organization responsible for handling 1. 6 million claims annually. He holds an MBA from Indiana Universitys Kelley School of Business and a CPCU designation, overseeing organizational strategy, budget management, and operational efficiency.

He directs a team of Operations Managers to advance organizational goals, manage capacity, and ensure alignment across various business lines.

Personality Overview

Believer

Relationship Oriented

Full Of Energy

They excel at seeing the bigger picture, and the long-term impact of their decisions.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Large-Scale Operations
He oversees the day-to-day operations of a 2, 400-person organization that processes 1. 6 million auto claims per year.
Claims Management
His career at Liberty Mutual has been focused on claims, progressing from specialist and manager roles to his current director position.
Catastrophe Response
In a previous role, he was responsible for the development and execution of a comprehensive, countrywide catastrophe handling plan for auto claims.

Media Appearances

Kevin has no verified media appearances

Work History

2015
Director Of Operations at Liberty Mutual Insurance
4-2013 - 8-2015
Regional Operations Manager - Auto Physical Damage at Liberty Mutual Insurance
8-2011 - 4-2013
Property Claims Unit Manager at Liberty Mutual Insurance
1-2006 - 8-2011
Claims Team Manager at Liberty Mutual Insurance
1-2005 - 12-2005
Quality Assurance Claims Specialist at Liberty Mutual Insurance

Education

2011 - 2013
Master of Business Administration (MBA) from Indiana University - Kelley School of Business
2004 - 2007
CPCU Designation from American Institute for Chartered Property Casualty Underwriters

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director Of Operations at Liberty Mutual Insurance
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kevin

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kevin take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kevin

Personality Compatibility


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