Kevin Pritchett

Inspirer
DISC Type : id

Customer Service Rep at Anthem

Denver, Colorado, United States

Overview

As a Customer Care Representative at Anthem, Kevin Pritchett is focused on addressing client needs regarding their insurance. He is a primary point of contact for customers, handling inquiries about benefits, provider contracts, and eligibility through both telephone and written correspondence.

Personality Overview

Decisive

Confident & Optimistic

Achievment Oriented

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Support
Serves as a primary contact for customers, responding to questions and resolving issues.
Insurance Benefits
Responsible for addressing customer questions related to insurance benefits and provider contracts.
Client Communication
Engages with customers through both telephone and written correspondence to provide information and support.

Media Appearances

Kevin has no verified media appearances

Work History

1-2006
Customer Service Rep at Anthem

Education

Kevin has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : Denver, Colorado, United States Job Level : N/A Designation : Customer Service Rep at Anthem
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Kevin

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Kevin take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Kevin

Personality Compatibility


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