Kezia Philip

Editor
DISC Type : CS

Senior Customer Success Manager at Silver Oak Health

Bengaluru, Karnataka, India

Overview

Kezia Philip is a Senior Customer Success Manager at Silver Oak Health with over a decade of experience in the mental and emotional wellbeing sector. She has a Master of Business Administration from Karnataka State Open University and focuses on creating impactful employee wellness programs.

Kezia is passionate about fostering a culture that prioritizes mental health in the workplace. She actively engages with clients to implement awareness sessions and innovative tools, aiming to build healthier work communities through collaboration and shared ideas.

She recently led the successful launch of a new self-help app at Silver Oak Health, featuring toolkits, podcasts, and stress management techniques.

Personality Overview

Sometimes Friendly

Late Adopter

Objective Thinker

They do not like taking risks at all and go for proven options in the end.  They are thorough and always follow a systematic approach. Being observant comes to them naturally.

Topics They Care About

Employee Wellbeing
Partners with organizations to create and implement impactful programs supporting employee mental and emotional health, such as EWAP awareness sessions.
Mental Health Innovation
Drives the adoption of new technologies in mental health, highlighted by her recent announcement of the Silver Oak Health app with various self-help materials.
Customer Success
Focuses on building strong client partnerships and engagement to ensure the successful implementation and impact of mental health programs.

Media Appearances

Kezia has no verified media appearances

Work History

11-2022
Senior Customer Success Manager at Silver Oak Health
10-2021 - 8-2022
Corporate Sales Manager at YourDOST - Your Emotional Wellness Coach
7-2019 - 7-2021
Head Of Sales at CorPanacea
6-2018 - 7-2019
Manager - Corporate Wellness at Gympik
9-2011 - 11-2017
Inside Sales Executive at CoreEL Technologies

Education

2013 - 2015
Master of Business Administration - MBA from Karnataka State Open University
Bachelor's degree from St.Francis De Sales college Bangalore

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Senior Customer Success Manager at Silver Oak Health
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Insights For Selling To Kezia

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kezia is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Kezia

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Kezia move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Kezia take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Kezia

Personality Compatibility


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