Kieran Byng

Researcher
DISC Type : Cs

Technical Account Manager at VoiceFoundry

Nottingham, England, United Kingdom

Overview

Kieran is a Technical Account Manager specializing in AWS Customer Experience, bringing a background as a Voice Engineer from Capital One. He holds multiple Amazon Connect certifications and uniquely transitioned into tech after studying Politics at Nottingham Trent University, showcasing his adaptability and diverse skill set.

He appears to enjoy networking at industry events and has a keen appreciation for technology and gadgets, finding excitement in items like a new mouse mat. He shares his professional achievements and certifications with his network.

His career path is distinctive, moving from a degree in Politics to becoming a certified specialist in Amazon Web Services.

Personality Overview

Self-Disciplined

ROI Seeker

Cost Conscious

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Amazon Connect
He holds multiple certifications, including Amazon Connect Developer and Communications Specialist, indicating deep expertise in this AWS service.
Cloud-based CX
His role as a Technical Account Manager for AWS CX places him at the forefront of cloud-based customer experience solutions.
Voice Engineering
His previous role as a Voice Engineer at Capital One suggests a strong foundational knowledge of voice communication systems.

Media Appearances

Kieran has no verified media appearances

Work History

6-2020 - 11-2024
Technical Account Manager at VoiceFoundry
5-2002 - 5-2020
Voice Engineer at Capital One

Education

9-2018 - 6-2021
Politics from Nottingham Trent University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Nottingham, England, United Kingdom Job Level : N/A Designation : Technical Account Manager at VoiceFoundry
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Insights For Selling To Kieran

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • Use a presentation with information before getting into a live product walkthrough

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kieran is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Kieran

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Kieran move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Kieran take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Kieran

Personality Compatibility


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