Kim Appleby CISM ITIL

Questioner
DISC Type : c

IAG IT Security Operations Lead at IAG GBS

United Kingdom

Overview

A highly motivated IT Security Operations Lead with over 25 years of experience in IT and business. Described as technically knowledgeable, she is a service manager with deep expertise in Active Directory, cyber technologies, and IT policy enforcement, holding both CISMP and ITIL certifications.

[Predicted] Based on her recent coursework and long career in a rapidly changing field, she likely dedicates personal time to staying abreast of emerging technology trends, such as the practical applications of Artificial Intelligence in business and security.

While at British Airways, she was one of only 16 individuals chosen to participate in the exclusive Group IT Ops Leadership Development Programme.

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

IT Security Operations
This is her current leadership role at IAG and the focus of her recent career, building on extensive experience in endpoint security and Active Directory support.
Responsible AI
She recently completed and shared a course on the principles and practical applications of Responsible AI, indicating a strong, current interest in this emerging field.
Continuous Improvement
A core theme in her profile, she has held roles focused on LEAN continuous improvement and consistently works to build trust and influence enhancements in her projects.

Media Appearances

Kim has no verified media appearances

Work History

10-2018
IAG IT Security Operations Lead at IAG GBS
4-2012
IT Service Manager Endpoint Security Protection at British Airways
6-2009 - 4-2012
Technical Architect Support Strategies - LEAN Continuous Improvement at British Airways
4-2005 - 6-2009
Technical Lead Centralised Active Directory (CAD) Support at British Airways

Education

Kim has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : United Kingdom Job Level : Middle Designation : IAG IT Security Operations Lead at IAG GBS
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Kim

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Kim take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Kim

Personality Compatibility


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