Kim Barnett

Examiner
DISC Type : cs

Director, IT Service Delivery at Catalent Pharma Solutions

Memphis, Tennessee, United States

Overview

Kim Barnett is an accomplished IT leader with extensive experience in service delivery, management, and business operations. As the Director of IT Service Delivery at Catalent, she excels at driving financial and operational results. Her background includes a Bachelor of Science from Purdue Global and significant roles at Terminix.

As a leader, Kim strives to be an overachiever and believes in being consistently available and supportive to her team. She is interested in personal and professional growth, pursuing certifications in leadership and high-performance habits to enhance her skills and inspire others.

At a previous company, she successfully implemented a new IT Service Management solution and insourced the IT Service Desk in under four months.

Personality Overview

Process Oriented

Status Quo Seeker

Tough To Convince

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

IT Service Management
Has a proven track record of implementing new ITSM solutions and insourcing service desks to improve operational performance and efficiency.
People-Centric Leadership
Believes in making herself available to her team without an agenda, showing support, and fostering a collaborative environment.
IT Talent Acquisition
Actively recruits for her team, frequently sharing job openings for roles like solution engineers, project managers, and business analysts.

Media Appearances

Kim has no verified media appearances

Work History

5-2022
Director, IT Service Delivery at Catalent Pharma Solutions
7-2019 - 5-2022
Director Service Management at Terminix
3-2017 - 7-2019
Manager-IS Operations at Terminix
10-2015 - 3-2017
IT Business Consultant at Terminix
12-2002 - 11-2006
Paralegal-Insolvency at Husch & Eppenberger, LLC

Education

2003 - 2008
Bachelor of Science from Purdue Global
1999 - 2002
Associate of Arts from Mid-South Community College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Memphis, Tennessee, United States Job Level : Mid-senior Designation : Director, IT Service Delivery at Catalent Pharma Solutions
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Kim

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Kim take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Kim

Personality Compatibility


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