Kim Drumm

Observer
DISC Type : ic

Director of Business Process Management at Vitis Technologies | A Prosource Company

Cincinnati, Ohio, United States

Overview

Kim Drumm serves as the Director of Business Process Management at Vitis Technologies, focusing on leveraging technology to drive efficiency and support growth. She has extensive experience in operations and process integration, particularly during company acquisitions. Kim is a graduate of the University of Notre Dame.

There is no publicly available information about Kims personal life or hobbies outside of her professional interests and alumni connections.

She has been an advocate for Autotask for over a decade, speaking on how its tools have been transformative for business operations.

Personality Overview

Curious

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

AI in Automation
Recently praised AI-driven tools like Cooper Copilot for Autotask, calling them a "game changer" for generating relevant, human-sounding content and driving efficiency.
Merger Integration
Has direct experience managing the integration of business processes and systems, such as migrating CRM data, following company acquisitions.
Process Transformation
Her career focus is on business process management, and she has publicly discussed using platform functionalities to transform service desk operations.

Media Appearances

Kim has no verified media appearances

Work History

2-2024
Director of Business Process Management at Vitis Technologies | A Prosource Company
5-2018 - 2-2024
Director of Business Process Management at Prosource - Office Equipment, Document Automation & Technology Solutions
3-2013 - 5-2018
Operations Manager at Prosource - Office Equipment, Document Automation & Technology Solutions
3-2007 - 3-2013
Operations Manager at Infitech, LLC

Education

Bachelor of Science (BS) from University of Notre Dame

More Information

Social Presence :

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Exp : 19 Location : Cincinnati, Ohio, United States Job Level : Mid-senior Designation : Director of Business Process Management at Vitis Technologies | A Prosource Company
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Kim

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Kim take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Kim

Personality Compatibility


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