Kimberly Tom

Observer
DISC Type : ic

Director of Customer Experience at Brooklinen

New York City Metropolitan Area, United States

Overview

Kimberly has no verified overview

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Kimberly has no verified topics they care about

Media Appearances

Kimberly has no verified media appearances

Work History

5-2023
Director of Customer Experience at Brooklinen
11-2022 - 4-2023
Director of Customer Experience at AptDeco
4-2022 - 11-2022
Customer Experience Learning and Development Manager at The Farmer's Dog
10-2018 - 4-2022
Customer Experience Manager of Training and Quality Assurance at The Farmer's Dog
9-2017 - 10-2018
Customer Experience Lead at The Farmer's Dog

Education

2008 - 2012
Bachelor of Arts (B.A.) from University of Connecticut
2012 - 2012
Political Science from University of Stuttgart

More Information

Social Presence :

Prographics :

Exp : 12 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Customer Experience at Brooklinen
URL has been copied!

Insights For Selling To Kimberly

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kimberly is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Kimberly

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Kimberly move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Kimberly take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Kimberly

Personality Compatibility


Other Brooklinen Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.