Kleber Florentino de Oliveira
Critic · DISC type CKleber is the Director of Customer Experience at BTG Pactual, bringing over 20 years of expertise in technology projects focused on CX. He specializes in implementing digital channels, AI, and chatbots to enhance customer journeys and holds a PMP certification alongside a postgraduate degree in Business Administration from FGV.
He is passionate about social causes, particularly workplace diversity and inclusion. Kleber actively supports the "Inclusi-On" network, a hub dedicated to accelerating the inclusion of professionals with disabilities, demonstrating a strong commitment to creating equitable professional environments.
His team at BTG Pactual won three excellence awards at the prestigious Prêmio Consumidor Moderno.
Read the full overview →How Kleber shows up
They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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