Kleber Florentino de Oliveira
Login to view DISC.Kleber is the Director of Customer Experience at BTG Pactual, bringing over 20 years of expertise in technology projects focused on CX. He specializes in implementing digital channels, AI, and chatbots to enhance customer journeys and holds a PMP certification alongside a postgraduate degree in Business Administration from FGV.
He is passionate about social causes, particularly workplace diversity and inclusion. Kleber actively supports the "Inclusi-On" network, a hub dedicated to accelerating the inclusion of professionals with disabilities, demonstrating a strong commitment to creating equitable professional environments.
His team at BTG Pactual won three excellence awards at the prestigious Prêmio Consumidor Moderno.
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