Kristen Costagliola

Energizer
DISC Type : I

Chief Technology Officer at Syncro

New York City Metropolitan Area, United States

Overview

Kristen Costagliola is the Chief Technology Officer at Syncro, where she leads the companys engineering and product strategy. An experienced engineering leader, she previously spent nearly a decade at Datto, scaling global teams of over 150 people. She holds a Bachelor of Science from Fairfield University.

Inspired by her grandmother, a COBOL programmer, Kristen is passionate about problem-solving and fostering inclusivity in the workplace. She enjoys hiking, camping, and playing ultimate frisbee, and is an active participant in events that support and celebrate women in the technology field.

Unique fact: Despite her executive role, she remains deeply technical and has spoken at conferences about orchestrating enterprise software migrations.

Personality Overview

Believer

Informal

Enthusiastic

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

MSP Community
After nearly a decade at Datto, she chose to remain in the Managed Service Provider space, showing a deep commitment to solving challenges for this community.
AI & Automation
Believes AI and automation are critical for bridging the skills gap for IT professionals and is focused on integrating these technologies into Syncro's platform.
Engineering Leadership
Passionate about building strong, cohesive, and inclusive engineering teams, with a focus on trust and openness to deliver high-quality products.

Media Appearances

Michael George and Kristen Costagliola of Syncro. Featured in YouTube

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CIO Influence Interview with Kristen Costagliola, Chief Technology Officer, Syncro. Featured in CIO Influence

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Work History

11-2022
Chief Technology Officer at Syncro
1-2020 - 10-2022
VP, Software Engineering & Engineering Chief of Staff at Datto, Inc.
7-2017 - 1-2020
Principal Software Engineer at Datto, Inc.
5-2015 - 7-2017
Senior Software Engineer at Datto, Inc.
10-2014 - 5-2015
Electronic Trading Software Developer at RBS Markets and International Banking

Education

2008 - 2012
Bachelor of Science from Fairfield University

More Information

Social Presence :

Prographics :

Exp : 15 Location : New York City Metropolitan Area, United States Job Level : Leadership Designation : Chief Technology Officer at Syncro
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kristen

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kristen take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kristen

Personality Compatibility


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