Kristen Durham

Enigma
DISC Type : dic

Head of SMB Sales, Uber Eats US&C at Uber

San Francisco Bay Area, United States

Overview

Kristen has no verified overview

Personality Overview

Persuasive & Assertive

Fast Follower

Hard To Convince

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Kristen has no verified topics they care about

Media Appearances

Kristen has no verified media appearances

Work History

4-2025
Head of SMB Sales, Uber Eats US&C at Uber
10-2022 - 2-2025
SVP, SMB & Startups at Zendesk
1-2020 - 9-2022
VP, Startups at Zendesk
1-2016 - 12-2019
Chief of Staff at Zendesk
6-2011 - 11-2015
Director, Global Gateway at SVB Financial Group

Education

2006 - 2008
MS from University of California, Berkeley
2004 - 2006
Chinese Language; Environmental Engineering from Wuhan University

More Information

Social Presence :

Prographics :

Exp : 19 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Head of SMB Sales, Uber Eats US&C at Uber
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kristen

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Kristen take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Kristen

Personality Compatibility


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