Kristen Faulconer-Russell

Inspirer
DISC Type : id

Director Client Experience at DYOPATH

Fayetteville, North Carolina Metropolitan Area, United States

Overview

Kristen Faulconer-Russell is the Director of Client Experience at DYOPATH, with over a decade of leadership in client relations, program management, and HR. She has a track record of managing multimillion-dollar programs for global brands like Fujifilm, Red Bull, and John Deere. She holds a Bachelors and a Masters degree from Prescott College.

A colleague described her as the kind of teammate who instinctively unites people, radiates positivity, and keeps client success at the heart of everything she does.

Personality Overview

Achievment Oriented

Fast Adopter

Charming & Persuasive

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Client Experience
Her current role is dedicated to transforming client relationships and driving service delivery excellence through proactive monitoring, SLA adherence, and CSAT improvement.
Data-Driven Decisions
She establishes KPIs and develops Power BI dashboards to convert operational metrics into actionable insights for leadership and quarterly business reviews.
Team Leadership
Throughout her career, she has directed cross-functional teams, managed large contingent workforces, and focused on mentoring high-performing teams.

Media Appearances

Kristen has no verified media appearances

Work History

6-2025
Director Client Experience at DYOPATH
6-2023 - 6-2025
Program Manager - Strategic Accounts at DYOPATH
10-2022 - 7-2023
Program Team Lead - onsite @ John Deere Turf Care at Kelly
1-2021 - 10-2022
TA Advisor II - Onsite HR Manager for Contingent Workforce @ John Deere Turf Care at Kelly
4-2017 - 6-2020
MSP Program Manager / Talent Aquisition Lead - Onsite @ Lenovo / Motorola Mobility at SDI International Corp

Education

2000 - 2004
Bachelor’s Degree from Prescott College
Master’s Degree from Prescott College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Fayetteville, North Carolina Metropolitan Area, United States Job Level : Mid-senior Designation : Director Client Experience at DYOPATH
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Kristen

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Kristen take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Kristen

Personality Compatibility


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