Kristen Gaston

Enthusiast
DISC Type : i

Manager, Technical Sales Support at MSA Bacharach

Greater Pittsburgh Region, United States

Overview

Kristen is a dynamic sales leader with a focus on customer advocacy and solution-selling. She has extensive experience building and leading successful teams at companies like MSA Bacharach, Kennametal, and Industrial Scientific. She holds a Bachelor of Science from Slippery Rock University.

Outside of work, Kristen is passionate about her organization and the people she works with. She values her family deeply and enjoys integrating her personal and professional life, such as by bringing her daughter to work for a day.

She began her career in the rental car industry before successfully transitioning and dedicating 13 years to the industrial safety sector.

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Servant Leadership
Her philosophy centers on building teams by pulling out what ignites the fire in people to make the whole greater than its parts.
Customer Advocacy
Identifies as a "Customer Advocate" and "Solution Seller", with a career focused on account management, customer success, and sales support to help clients succeed.
Workplace Safety
With over a decade at Industrial Scientific and now with MSA, she has deep experience in the safety industry and acknowledges events like Workers' Memorial Day.

Media Appearances

Kristen has no verified media appearances

Work History

2-2024 - 2-2026
Manager, Technical Sales Support at MSA Bacharach
4-2023 - 2-2024
Manager, Inside Sales Metal Cutting at Kennametal
10-2022 - 2-2023
Director, Inside Account Executive Team at Industrial Scientific
3-2021 - 10-2022
Director, Account Management at Industrial Scientific
9-2020 - 3-2021
Director, Global Customer Success- Contract Administration, Sales Support & Account Management at Industrial Scientific

Education

bachelor of Science from Slippery Rock University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Pittsburgh Region, United States Job Level : N/A Designation : Manager, Technical Sales Support at MSA Bacharach
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kristen

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Kristen take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kristen

Personality Compatibility


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