Kristen Macknail, RHIT, CRCR

Energizer
DISC Type : I

Director of Patient Access at Crouse Health

Cortland, New York, United States

Overview

Kristen has no verified overview

Personality Overview

Imaginative

Believer

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Kristen has no verified topics they care about

Media Appearances

Kristen has no verified media appearances

Work History

11-2025
Director of Patient Access at Crouse Health
2023 - 2024
HIPAA Compliance Officer at Auburn Community Hospital
2023 - 2024
RHIO Administrator at Auburn Community Hospital
2020
Director of Revenue Integrity at Auburn Community Hospital
2018 - 2020
Revenue Cycle Operations Manager at Auburn Community Hospital

Education

9-2014 - 5-2016
Associate of Arts - AA from Onondaga Community College
9-2002 - 5-2005
Associate of Science - AS from Cayuga Community College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Cortland, New York, United States Job Level : Mid-senior Designation : Director of Patient Access at Crouse Health
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kristen

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kristen take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kristen

Personality Compatibility


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