Kristen Scheffler in

Kristen Scheffler

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Vice President - Customer Engagement, NA at SAP
📍 Columbus, Ohio Metropolitan Area, United States

As Vice President of Customer Engagement at SAP, Kristen Scheffler helps clients maximize the value of their investments. An alumna of Miami University, she is described by colleagues as a customer-centered, positive, and sharp collaborator who excels at building community and executing strategy.

Kristen is passionate about fostering professional networks and community, demonstrated by her extensive involvement with the Americas SAP Users Group (ASUG). She actively promotes taking time to celebrate the hard work and dedication of colleagues, showing she values team recognition.

She has been a dedicated point of contact and volunteer for the Americas SAP Users Group (ASUG) for over ten years.

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Experience
24 Years
Current Role
Vice President - Customer Engagement, NA
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Kristen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kristen cares about

Customer Value Realization
Her entire role is focused on ensuring customers get tangible value from their SAP investments, which is her stated primary professional goal.
SAP User Communities
She has over a decade of involvement with ASUG and frequently promotes their chapter meetings, showing a deep commitment to user group engagement.
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Career

Work history

4-2022
Vice President - Customer Engagement, NA
SAP
11-2017 - 4-2022
Head of Customer Engagement - Maintenance and Renewals
SAP
4-2015 - 11-2017
Sr. Manager - Customer Engagements
SAP
6-2011 - 4-2015
Communications Manager - SAP Product Support
SAP
1-2010 - 5-2011
Customer Liaison and Communications Manager, Customer Experience Team
SAP
In the press

Media appearances

Blog it Forward – Kristen Scheffler. Featured in SAP Community
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Kristen Scheffler on Leading Customer Transformation at SAP. Featured in JioSaavn (Podcast)
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Education
1992 - 1996
Business Administration
Miami University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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