Kristen Scheffler

Galvanizer
DISC Type : Id

Vice President - Customer Engagement, NA at SAP

Columbus, Ohio Metropolitan Area, United States

Overview

As Vice President of Customer Engagement at SAP, Kristen Scheffler helps clients maximize the value of their investments. An alumna of Miami University, she is described by colleagues as a customer-centered, positive, and sharp collaborator who excels at building community and executing strategy.

Kristen is passionate about fostering professional networks and community, demonstrated by her extensive involvement with the Americas SAP Users Group (ASUG). She actively promotes taking time to celebrate the hard work and dedication of colleagues, showing she values team recognition.

She has been a dedicated point of contact and volunteer for the Americas SAP Users Group (ASUG) for over ten years.

Personality Overview

Persuader

Self-Assured

Socially Adept

They do not mind taking risks and can make hard decisions, if necessary.  They like to keep things under control. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Customer Value Realization
Her entire role is focused on ensuring customers get tangible value from their SAP investments, which is her stated primary professional goal.
SAP User Communities
She has over a decade of involvement with ASUG and frequently promotes their chapter meetings, showing a deep commitment to user group engagement.
AI in Customer Support
She recently highlighted SAP's use of agentic AI for customer support, indicating a strong interest in leveraging new technology to enhance customer experience.

Media Appearances

Blog it Forward – Kristen Scheffler. Featured in SAP Community

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Kristen Scheffler on Leading Customer Transformation at SAP. Featured in JioSaavn (Podcast)

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Work History

4-2022
Vice President - Customer Engagement, NA at SAP
11-2017 - 4-2022
Head of Customer Engagement - Maintenance and Renewals at SAP
4-2015 - 11-2017
Sr. Manager - Customer Engagements at SAP
6-2011 - 4-2015
Communications Manager - SAP Product Support at SAP
1-2010 - 5-2011
Customer Liaison and Communications Manager, Customer Experience Team at SAP

Education

1992 - 1996
Business Administration from Miami University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Senior Designation : Vice President - Customer Engagement, NA at SAP
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Focus on building a relationship, it can play a key role in their decision making
  • Take a friendly, informal yet confident approach while pitching
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions
  • Do not come across as negative or non-supportive, work with them as a partner

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kristen

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kristen take some risk or not?

  • They can take risks if necessary.

You And Kristen

Personality Compatibility


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