Kumaresaan Siva

Controller
DISC Type : CI

IT Service and Regional Analyst at Herbert Smith Freehills

Ampang, Selangor, Malaysia

Overview

Kumaresaan Siva is an ITIL process, IT & Retail Hardware/Software, and IT Incident expert with experience in project and support management. He has worked with companies like Kering and Herbert Smith Freehills, focusing on end-user support and system operations.

He is passionate about continuous learning, particularly in network/application developments and technical sites, and holds certifications in Heartsaver First Aid CPR AED and Microsoft Azure Fundamentals. People often call him proactive and a skilled troubleshooter.

Kumaresaan received a Deans List award for academic excellence with a GPA of 3. 5 and above.

Personality Overview

Late Adopter

Challenger

Informal Yet Blunt

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

IT Service Management
With experience in IT Incident and End User support, he actively discusses ITSM and ITIL, emphasizing asset management in retail and automotive industries.
Digital Transformation
He believes asset management plays a big part in cost management as organizations move towards digitalization, indicating an interest in broader digital initiatives.
Project Coordination
As an IT Executive/Project Coordinator, he managed IT teams and vendors, focusing on ensuring continuous IT operations and problem resolution.

Media Appearances

Kumaresaan has no verified media appearances

Work History

8-2022 - 1-2024
IT Service and Regional Analyst at Herbert Smith Freehills
5-2022 - 8-2022
IT Specialist at BonusLink
11-2020 - 5-2022
IT Executive/ Project Coordinator at MyTOWN Shopping Centre
12-2017 - 11-2020
IT/ E-Commerce Executive at Genting Malaysia Berhad
6-2017 - 12-2017
IT Support Specialist at Genting Berhad

Education

2013 - 2016
Bachelor’s Degree from SEGi University & Colleges

More Information

Social Presence :

Prographics :

Exp : 6 Location : Ampang, Selangor, Malaysia Job Level : N/A Designation : IT Service and Regional Analyst at Herbert Smith Freehills
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Insights For Selling To Kumaresaan

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kumaresaan is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Kumaresaan

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Kumaresaan move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Kumaresaan take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Kumaresaan

Personality Compatibility


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