Kurt Conard

Energizer
DISC Type : I

Client Partner, Director - AIOps & Autonomics at SoundHound AI (Amelia.ai)

Allen, Texas, United States

Overview

Kurt Conard is a seasoned Client Partner and Director at SoundHound AI, specializing in AIOps and Autonomics. With a background in customer success leadership at Five9 and sales at Verizon, he focuses on deploying innovative AI solutions to improve IT processes. He holds a BBA from Texas Tech University.

He is a three-time winner of the Presidents Club award, recognizing his consistent high performance and leadership in client management.

Personality Overview

Big Picture Person

Relationship Oriented

Imaginative

They are naturally enthusiastic, so take their promise with a pinch of salt.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

AIOps & Autonomics
His current role at SoundHound AI involves helping clients deploy generative AI-enabled AIOps platforms to automate and improve IT processes.
Customer Success
He has a proven track record leading enterprise customer success and account management teams at Five9, with a focus on satisfaction and retention.
IT Automation
He focuses on using automation to accelerate mean time to repair (MTTR), reduce human error, and continuously improve IT operations for clients.

Media Appearances

Kurt has no verified media appearances

Work History

12-2024
Client Partner, Director - AIOps & Autonomics at SoundHound AI (Amelia.ai)
6-2023 - 8-2024
Vice President of Customer Success at Five9
1-2020 - 6-2023
Regional Vice President of Account Management at Five9
10-2016 - 1-2020
Senior Director, Enterprise Account Management at Five9
2-2007 - 9-2012
Area Sales Director at Verizon Business

Education

BBA from Texas Tech University - Rawls College of Business

More Information

Social Presence :

Prographics :

Exp : 14 Location : Allen, Texas, United States Job Level : Mid-senior Designation : Client Partner, Director - AIOps & Autonomics at SoundHound AI (Amelia.ai)
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Insights For Selling To Kurt

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kurt is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kurt

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kurt move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kurt take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kurt

Personality Compatibility


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