Lívia Suyama

Critic
DISC Type : C

Senior Customer Success Manager, LATAM at Adobe

São Paulo, São Paulo, Brazil

Overview

Lívia is a Senior Customer Success Manager for LATAM at Adobe with over a decade of experience in data-driven digital marketing. She studied Artificial Intelligence and Data Science at the University of Chicago and is described by colleagues as having a strong strategic vision, being highly analytical, and empathetic.

Outside of her professional role, Lívia has a practice of dedicating time after her vacations to personal reflection, writing about her goals, learnings, and evolution over the past year. She is passionate about using innovation and technology to achieve goals.

In 2024, Lívia was named Adobes Customer Success Manager of the Year for the entire LATAM region.

Personality Overview

ROI Driven

Information Seeker

Critic

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Enablement
Focuses on advising, training, and educating clients on best practices to increase engagement and create "super users" of Adobe's technology solutions.
Martech Innovation
Passionate about leveraging technology to achieve business goals, holding certifications from IDEO in innovation and turning ideas into action.
Data-Driven Strategy
Has extensive experience with marketing analytics and audience management platforms like Adobe Analytics, Google Analytics 360, and Salesforce Marketing Cloud.

Media Appearances

Lívia has no verified media appearances

Work History

6-2025
Senior Customer Success Manager, LATAM at Adobe
6-2022 - 6-2025
Customer Success Manager LATAM at Adobe
11-2021 - 5-2022
Customer marketing coordinator at Unilever
2-2021 - 11-2021
Marketing technology supervisor at match.mt
10-2018 - 1-2021
Marketing and technology coordinator - Audience Specialist at match.mt

Education

9-2023 - 11-2023
Artificial Intelligence and Data Science from University of Chicago
2019 - 2019
English second language from Kaplan International College London

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Senior Customer Success Manager, LATAM at Adobe
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Insights For Selling To Lívia

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lívia is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Lívia

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Lívia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Lívia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Lívia

Personality Compatibility


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