Lai-Mun Gong

Enigma
DISC Type : cdi

Senior Compliance Risk Manager, Payments Product Compliance at Mercury

San Jose, California, United States

Overview

Lai-Mun is a results-oriented manager with deep experience in the financial services and payments industry, specializing in product compliance, risk management, and data analytics. Her career includes senior roles at Mercury, Intuit, PayPal, and Visa. She holds an MBA from Santa Clara University.

She demonstrates a strong passion for science and education, actively using her network to promote academic research. She highlights innovative work, such as using bacteria in agriculture, and encourages support for scientific initiatives, showing a clear appreciation for academic and real-world scientific applications.

She has a unique interest in microbial biology research being used to combat frost in agriculture.

Personality Overview

Persuasive & Assertive

Friendly Yet Blunt

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Payments Compliance
Her career is centered on managing compliance and risk for payments and money movement products at companies like Mercury, Intuit, and PayPal.
FinTech Risk Mitigation
Has extensive experience in fraud mitigation, risk analytics, and managing global product policy from her time at major FinTech and payments corporations.
Scientific Advancement
Actively shares and promotes advanced scientific research, such as the work of Professor Steve Lindow in microbial biology, showing a deep interest in academic breakthroughs.

Media Appearances

Lai-Mun has no verified media appearances

Work History

8-2025
Senior Compliance Risk Manager, Payments Product Compliance at Mercury
10-2021 - 7-2025
Senior Manager, Money Movement Product Compliance at Intuit
11-2020 - 9-2021
Senior Manager, Enterprise Client Services at Deep Labs
2-2017 - 8-2020
Senior Manager, Product Policy Programs at PayPal
2-2014 - 1-2017
Director, Emerging Markets Digital / Risk Analytics & Strategy at Visa Inc.

Education

CIPP/US from International Association of Privacy Professionals
MBA from Santa Clara University

More Information

Social Presence :

Prographics :

Exp : 18 Location : San Jose, California, United States Job Level : Middle Designation : Senior Compliance Risk Manager, Payments Product Compliance at Mercury
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Insights For Selling To Lai-Mun

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid making offhand commitments, understand the root of their concerns first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lai-Mun is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Lai-Mun

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Lai-Mun move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Lai-Mun take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Lai-Mun

Personality Compatibility


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