Lakshman Nagarajan

Doer
DISC Type : ds

Director, Engineering Delivery at Five9

Arlington, Virginia, United States

Overview

Lakshman Nagarajan is the Director of Engineering Delivery at Five9, where he transforms engineering operations into a competitive advantage. He leads global teams to boost velocity and predictability using AI, automation, and data-driven intelligence. He holds a Bachelor of Engineering and is a Scrum Master Certified professional.

He is a strong advocate for professional coaching and mentorship, believing it is an "absolute need of the hour. " He values having a trusted forum for open discussion and gaining different perspectives, indicating a passion for helping others grow professionally and personally.

Truly honored to receive the Five9 CEO Award for his outstanding contributions and leadership.

Personality Overview

Strategic Planner

Fast-paced

Deliberate Doer

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Engineering Intelligence
He is actively building a suite of engineering intelligence dashboards and analytics tools from the ground up to provide visibility into engineering investments and value delivery.
AI in CX
He is focused on the application of Generative AI in the customer experience space, emphasizing the need to tailor AI with contextual data for better outcomes.
Data-Driven Decisions
His core mission involves using data-driven insights to help engineering leaders make smarter, faster decisions and improve delivery performance and team health.

Media Appearances

Lakshman has no verified media appearances

Work History

2-2025
Director, Engineering Delivery at Five9
2-2024 - 2-2025
Senior Manager, Head of Release Management at Five9
9-2022 - 2-2024
Manager, Technical Programs at Five9
4-2011 - 8-2022
Technical Delivery Manager, PMO/ Head of QA at Sirius Computer Solutions
7-2006 - 4-2011
Practice Manager at NTT DATA

Education

2002 - 2006
Bachelor of Engineering - BE from Easwari Engineering College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Arlington, Virginia, United States Job Level : Mid-senior Designation : Director, Engineering Delivery at Five9
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Insights For Selling To Lakshman

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lakshman is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Lakshman

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Lakshman move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Lakshman take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Lakshman

Personality Compatibility


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