Lalit Kumar

Questioner
DISC Type : c

Manager, IT Operations at AML RightSource

Delhi, India

Overview

Lalit Kumar is a Manager of IT Operations at AML RightSource with over 13 years of experience in IT and end-user support. He specializes in strategic planning, process optimization, and team leadership. He holds a Master of Computer Applications from Gautam Buddha University and a certification in Cyber Security.

Lalit is interested in the future of work and how technology, including AI, is shaping modern careers. He recently started reading "Open to Work" and is keen on exploring insights about navigating the new work era. His professional interests include major technology companies like IBM and Oracle.

He successfully built a new IT Service Desk team of over 15 members from scratch, designing and deploying more than 50 standardized operating procedures.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

IT Team Building
He spearheaded the hiring and structuring of a new IT Service Desk team of 15+ members from the ground up at his current company.
Process Optimization
Designed and deployed over 50 SOPs and defined KPIs to achieve 99. 5% SLA adherence, demonstrating a focus on operational efficiency.
Future of Work
Expressed interest in the book "Open to Work, " focusing on how individuals can navigate the evolving professional landscape and the impact of AI.

Media Appearances

Lalit has no verified media appearances

Work History

8-2025
Manager, IT Operations at AML RightSource
9-2020 - 7-2025
Senior Analyst, End user support at Ciena
1-2019 - 8-2020
Analyst at Ciena
10-2016 - 1-2019
Associate Service Operations at Ciena
4-2016 - 9-2016
Sr IT System Engineer at YASH Technologies

Education

2009 - 2012
Master of Computer Applications - MCA from Gautam Buddha University
8-2006 - 2009
Bachelor of Computer Application -BCA from Chaudhary Charan Singh University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Delhi, India Job Level : Middle Designation : Manager, IT Operations at AML RightSource
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Insights For Selling To Lalit

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lalit is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Lalit

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Lalit move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Lalit take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Lalit

Personality Compatibility


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