Lance Thompson, CPCU

Galvanizer
DISC Type : Id

Director, Customer Experience at Mercury Insurance

Brea, California, United States

Overview

Lance has no verified overview

Personality Overview

Persuader

Socially Adept

People-Oriented

They are not against taking risks and can make tough decisions when required.
  They are charming and can persuade others to support their decisions. They will bat for you if they come to believe in you.

Topics They Care About

Lance has no verified topics they care about

Media Appearances

Lance has no verified media appearances

Work History

1-2018
Director, Customer Experience at Mercury Insurance
4-2015 - 1-2018
Director, Contact Center & Claims at Pacific Specialty Insurance Company
Sales Manager at Business and Health Insurance Services, Inc.
Sr. Claims Director at Progressive Insurance
Casualty Manager at Farmers Insurance Group of Companies

Education

Bachelor of Science from University of California, Riverside

More Information

Social Presence :

Prographics :

Exp : N/A Location : Brea, California, United States Job Level : N/A Designation : Director, Customer Experience at Mercury Insurance
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Insights For Selling To Lance

During A Call Or A Meeting

DO's

  • Talk about other customers and how they have derived value from your product
  • Present testimonials from existing customers about their experience with your product
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Do not come across as negative or non-supportive, work with them as a partner
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lance is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Lance

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Lance move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Lance take some risk or not?

  • If necessary, they will be ready to take risks.

You And Lance

Personality Compatibility


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