Laura Barretto Miranda Scarpa in

Laura Barretto Miranda Scarpa

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Senior Head Recuperações PF at Santander Brasil
📍 Brazil

Laura Barretto Miranda Scarpa serves as the Senior Head of Individual Credit Recovery at Santander Brasil. Her career is dedicated to credit and collections within the retail banking sector, including previous management roles at Citi. She holds an MBA from FIA and studied business in the United States.

Lauras posts demonstrate a strong connection to her companys culture, expressing pride in belonging and promoting its values. She also shows civic interest by encouraging others to participate in voting.

Unique fact: She has international education experience from studying Corporate Management and Business English at the State University of New York at New Paltz.

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Experience
20 Years
Current Role
Senior Head Recuperações PF
Location
Brazil
Personality Overview

How Laura shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laura cares about

Credit Recovery
Her entire career is focused on this area, leading individual credit recovery at Santander and having previously managed collections operations at both Santander and Citi.
Digital Customer Experience
She celebrated Santander's new customer relationship model, describing it as lighter, more digital, and simpler, indicating a focus on modernizing client interactions.
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Career

Work history

10-2022
Senior Head Recuperações PF
Santander Brasil
10-2018 - 10-2022
Superintendente de Recuperação de Crédito PF
Santander Brasil
6-2016 - 10-2018
Gerente de Recuperação de Crédito
Santander Brasil
4-2013 - 6-2016
Gerente de Cobrança
Citi
3-2012 - 4-2013
Coordenadora de Cobrança
Citi
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2013
Corporate Management Financial and Business English
State University of New York at New Paltz
2011 - 2013
MBA
FIA - Fundação de Instituto de Administração
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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