Laura Barretto Miranda Scarpa

Questioner
DISC Type : c

Senior Head Recuperações PF at Santander Brasil

Brazil

Overview

Laura Barretto Miranda Scarpa serves as the Senior Head of Individual Credit Recovery at Santander Brasil. Her career is dedicated to credit and collections within the retail banking sector, including previous management roles at Citi. She holds an MBA from FIA and studied business in the United States.

Lauras posts demonstrate a strong connection to her companys culture, expressing pride in belonging and promoting its values. She also shows civic interest by encouraging others to participate in voting.

Unique fact: She has international education experience from studying Corporate Management and Business English at the State University of New York at New Paltz.

Personality Overview

Value Seeker

Cautious & Analytical

Systematic

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Credit Recovery
Her entire career is focused on this area, leading individual credit recovery at Santander and having previously managed collections operations at both Santander and Citi.
Digital Customer Experience
She celebrated Santander's new customer relationship model, describing it as lighter, more digital, and simpler, indicating a focus on modernizing client interactions.
Team Empowerment
Highlighted a team event where she emphasized the importance of reflection, planning, and the value of having the day largely constructed by the team's own presentations.

Media Appearances

Laura has no verified media appearances

Work History

10-2022
Senior Head Recuperações PF at Santander Brasil
10-2018 - 10-2022
Superintendente de Recuperação de Crédito PF at Santander Brasil
6-2016 - 10-2018
Gerente de Recuperação de Crédito at Santander Brasil
4-2013 - 6-2016
Gerente de Cobrança at Citi
3-2012 - 4-2013
Coordenadora de Cobrança at Citi

Education

2013 - 2013
Corporate Management Financial and Business English from State University of New York at New Paltz
2011 - 2013
MBA from FIA - Fundação de Instituto de Administração

More Information

Social Presence :

Prographics :

Exp : 20 Location : Brazil Job Level : N/A Designation : Senior Head Recuperações PF at Santander Brasil
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Insights For Selling To Laura Barretto

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura Barretto is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Laura Barretto

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laura Barretto move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Laura Barretto take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Laura Barretto

Personality Compatibility


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