Laura Bedoya

Trailblazer
DISC Type : DI

Director of Global Support & Support Engineering at Vitally

Boston, Massachusetts, United States

Overview

Laura Bedoya is the Director of Global Support & Support Engineering at Vitally. io, specializing in building scalable, customer-centric support teams with AI at the core. A graduate of Nassau Community College, she excels in operational excellence and process optimization. Colleagues describe her as innovative, process-oriented, collaborative, and a strong culture carrier.

Personality Overview

Achievement-Oriented

Charismatic

Persuasive

They prefer to ensure that they are in control of the situation.  They are charming and can persuade others to support their decisions. A combination of speed and relationship gets the best response from them.

Topics They Care About

AI in Customer Support
Leads AI initiatives at Vitally, implementing solutions like AI-powered chatbots to scale her support teams strategically and improve resolution rates.
Scaling Support Teams
Has extensive experience building support and support engineering teams from the ground up, focusing on creating efficient workflows, processes, and documentation to handle growth.
Community Building
Founded Boston Amigas, a social community for women and nonbinary people, and served as Director of Mentorship for Amigas Latinas to foster meaningful connections.

Media Appearances

Laura has no verified media appearances

Work History

7-2025
Director of Global Support & Support Engineering at Vitally
10-2024
Founder at Boston Amigas
7-2024
Senior Technical Support Manager at Vitally
7-2024 - 12-2024
Director of Mentorship at Amigas Latinas
2-2022
Technical Support Manager at Vitally

Education

Associate of Arts and Sciences (AAS) from Nassau Community College
2007 - 2011
Education details unavailable from W. Tresper Clarke High School

More Information

Social Presence :

Prographics :

Exp : 7 Location : Boston, Massachusetts, United States Job Level : Mid-senior Designation : Director of Global Support & Support Engineering at Vitally
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Build a trustworthy relationship while keeping the product center-stage
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Laura

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Laura take some risk or not?

  • If necessary, they will be ready to take risks.

You And Laura

Personality Compatibility


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