Laura Bedoya in

Laura Bedoya

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Director of Global Support & Support Engineering at Vitally
📍 Boston, Massachusetts, United States

Laura Bedoya is the Director of Global Support & Support Engineering at Vitally. io, specializing in building scalable, customer-centric support teams with AI at the core. A graduate of Nassau Community College, she excels in operational excellence and process optimization. Colleagues describe her as innovative, process-oriented, collaborative, and a strong culture carrier.

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Experience
7 Years
Current Role
Director of Global Support & Support Engineering
Job Level
Mid-senior
Location
Boston, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Laura cares about

AI in Customer Support
Leads AI initiatives at Vitally, implementing solutions like AI-powered chatbots to scale her support teams strategically and improve resolution rates.
Scaling Support Teams
Has extensive experience building support and support engineering teams from the ground up, focusing on creating efficient workflows, processes, and documentation to handle growth.
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Career

Work history

7-2025
Director of Global Support & Support Engineering
Vitally
10-2024
Founder
Boston Amigas
7-2024
Senior Technical Support Manager
Vitally
7-2024 - 12-2024
Director of Mentorship
Amigas Latinas
2-2022
Technical Support Manager
Vitally
In the press

Media appearances

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Education
Associate of Arts and Sciences (AAS)
Nassau Community College
2007 - 2011
Education details unavailable
W. Tresper Clarke High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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