Laura Downing in

Laura Downing

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Vice President Global Customer Experience Strategy Consulting at TP
📍 Nashville Metropolitan Area, United States

Laura is a VP, Customer Solutions & Strategy Consultant at TP, with over 15 years of experience in modernizing customer experience and operations through AI-enabled models. She specializes in driving measurable business outcomes across diverse sectors like BPO, Travel, Retail, and Healthcare.

Outside of her professional life, Laura is recognized as a top woman leader in Nashville, indicating strong community engagement and influence. Her work also reveals a keen interest in understanding the human element of digital transformation.

She was named among The Top 50 Women Leaders of Nashville for 2025 by Women We Admire.

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Experience
22 Years
Current Role
Vice President Global Customer Experience Strategy Consulting
Job Level
Senior
Location
Nashville Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Laura cares about

AI Operationalization
Laura frequently highlights that the real challenge with AI and CX transformation isn't innovation but the operationalization and value realization of these technologies.
Customer Experience Scaling
Her experience includes leading strategies to scale customer experience, revenue, and operations through AI and digital transformation across global enterprise clients.
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Career

Work history

4-2025
Vice President Global Customer Experience Strategy Consulting
TP
1-2023 - 4-2025
Vice President of Consulting and Solutioning
TP
8-2020 - 1-2023
Sr. Director Consulting and Digital Transformation
TP
7-2018 - 7-2020
Associate Director Consulting, Digital Transformation
Cognizant
7-2016 - 7-2018
Consultant Team Lead
UBS
In the press

Media appearances

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Education
Design Thinking for Innovation
University of Virginia Darden School of Business
Bachelor's degree
DePaul University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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