Laura Hawkins

Doer
DISC Type : ds

Customer Success Manager at Meetings & Incentives Worldwide, Inc.

Oxford, England, United Kingdom

Overview

Laura Hawkins is a Customer Success Manager with 20 years of event management experience, specializing in planning events for multinational pharmaceutical companies. She holds a degree in Event Management and is described by colleagues as organized, thorough, and details-oriented.



She successfully ran her own event management and consultancy firm, Event Organiser Ltd, for over a decade.

Personality Overview

Strategic Planner

Fast-paced

Results Focused

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Pharmaceutical Events
Her career has predominantly focused on planning and executing meetings for multinational pharmaceutical companies, including Investigator Meetings and Advisory Boards.
Customer Success
Recently promoted to Customer Success Manager, her role focuses on account leadership and successful execution of internal meetings for a major pharmaceutical client.
Career Development
She recently shared her promotion to Customer Success Manager and an Asana Foundations Skill Badge, indicating a focus on continuous professional growth.

Media Appearances

Laura has no verified media appearances

Work History

2-2026
Customer Success Manager at Meetings & Incentives Worldwide, Inc.
11-2022 - 2-2026
Senior Customer Success Lead at Meetings & Incentives Worldwide, Inc.
10-2020 - 8-2021
Account Manager, Ashfield MedComms, an Ashfield Health Company at Ashfield, part of UDG Healthcare plc
10-2016 - 11-2022
Senior Event Experience Manager at Meetings & Incentives Worldwide, Inc.
10-2016
Managing Director at SWIM SCHOOL OF OXFORDSHIRE LTD

Education

2005 - 2008
2:1 from University of Gloucestershire
2004 - 2006
Diploma from The Open University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Oxford, England, United Kingdom Job Level : Middle Designation : Customer Success Manager at Meetings & Incentives Worldwide, Inc.
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Laura

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Laura take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Laura

Personality Compatibility


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