Laura Tabarez, MSIOP, PCC

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DISC Type : cd

Sr. Frontline Experience Manager at T-Mobile

Greater Sacramento, United States

Overview

Laura Tabarez, MSIOP, PCC, is a Sr. Frontline Experience Manager at T-Mobile, specializing in customer experience, leadership coaching, and sales operations. She is recognized for her dedication and ability to empower others.

Outside of her professional life, Laura is a mom, author, and advocates for wellness, resilience, and self-care. She values personal growth and contributes to leadership development.

Laura is a Professional Certified Coach (PCC) with the International Coaching Federation (ICF), recently recertifying her commitment to coaching excellence.

Personality Overview

Demanding

Upfront

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Customer Experience
As a Sr. Customer Experience Manager at T-Mobile, Laura is passionate about driving customer satisfaction and improving frontline experiences.
Leadership Coaching
Laura is a Leadership & Empowerment Coach, an author, and a PCC-certified professional, dedicated to fostering leadership development.
Employee Empowerment
She emphasizes staff & career development, coaching, and serving people, reflecting a strong focus on empowering employees and fostering growth.

Media Appearances

Laura has no verified media appearances

Work History

12-2025
Sr. Frontline Experience Manager at T-Mobile
1-2023
Leadership and Resilience Coach at Skillsoft
2-2007
Sr. Customer Experience Manager at T-Mobile

Education

Master of Science - MS from Capella University
Professional Coaching for Life and Work from UC Davis Continuing and Professional Education

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Sacramento, United States Job Level : Middle Designation : Sr. Frontline Experience Manager at T-Mobile
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Laura

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • Their decision making speed is somewhere in the middle.
  • Can Laura take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Laura

Personality Compatibility


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