Laura Varley

Collaborator
DISC Type : is

Lead IT Service Manager - Cloud Engineering & Technical Operations at Schroders Personal Wealth

Greater Leeds Area, United Kingdom

Overview

Laura Varley is an experienced IT Services Manager in the financial services industry, currently leading Cloud Engineering and Technical Operations at Schroders Personal Wealth. She is skilled in IT strategy, supplier relationship management, and team development, holding certifications in ITIL 4 and Management of Risk.

Her team was recently shortlisted for the 2026 Service Desk Institute (SDI) Awards.

Personality Overview

Example Driven

Consensus Builder

Fair-minded

Win-win scenarios can appeal strongly to them.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions.

Topics They Care About

Team Building
Frequently posts about recruitment opportunities, emphasizing her focus on growing her team with roles like Technology Support Analyst and Senior Automation Engineer.
Cloud Operations
Her current role as Lead IT Service Manager is within the Cloud Engineering & Technical Operations team, indicating a primary focus on cloud-based service delivery.
IT Service Excellence
Demonstrates a commitment to high standards, evidenced by her team being shortlisted for the prestigious 2026 SDI Awards.

Media Appearances

Schroders Personal Wealth IT glitch ‘not unexpected’. Featured in Fundscape

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Tech Problems No Big Deal For Schroders Personal Wealth. Featured in WealthBriefing

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Building an agile culture – Schroders Personal Wealth. Featured in Jcurv

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Work History

2-2020
Lead IT Service Manager - Cloud Engineering & Technical Operations at Schroders Personal Wealth
5-2014 - 2-2020
IT Service Desk - Service Lead - Customer Escalations at Lloyds Banking Group
12-2013 - 5-2014
IT Service Desk - Service Lead - Risk & Strategy Management at Lloyds Banking Group
10-2006 - 4-2014
IT Support Analyst at Lloyds Banking Group
4-2002
Customer Adviser at HBOS

Education

Education details unavailable from Priesthorpe Secondary School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Leeds Area, United Kingdom Job Level : Senior Designation : Lead IT Service Manager - Cloud Engineering & Technical Operations at Schroders Personal Wealth
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Show genuine interest in solving their problems
  • When asking them questions, sound relatable and informal

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Laura

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Laura take some risk or not?

  • They are unlikely to take many risks.

You And Laura

Personality Compatibility


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