Lead IT Service Manager - Cloud Engineering & Technical Operations at Schroders Personal Wealth
📍 Greater Leeds Area, United Kingdom
Laura Varley is an experienced IT Services Manager in the financial services industry, currently leading Cloud Engineering and Technical Operations at Schroders Personal Wealth. She is skilled in IT strategy, supplier relationship management, and team development, holding certifications in ITIL 4 and Management of Risk.
Her team was recently shortlisted for the 2026 Service Desk Institute (SDI) Awards.
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Experience
24 Years
Current Role
Lead IT Service Manager - Cloud Engineering & Technical Operations
Job Level
Senior
Location
Greater Leeds Area, United Kingdom
Personality Overview
How Laura shows up
Example Driven
Consensus Builder
Fair-minded
Win-win scenarios can appeal strongly to them. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions.
Priorities
Topics Laura cares about
Team Building
Frequently posts about recruitment opportunities, emphasizing her focus on growing her team with roles like Technology Support Analyst and Senior Automation Engineer.
Cloud Operations
Her current role as Lead IT Service Manager is within the Cloud Engineering & Technical Operations team, indicating a primary focus on cloud-based service delivery.
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Career
Work history
2-2020
Lead IT Service Manager - Cloud Engineering & Technical Operations
Schroders Personal Wealth
5-2014 - 2-2020
IT Service Desk - Service Lead - Customer Escalations
Lloyds Banking Group
12-2013 - 5-2014
IT Service Desk - Service Lead - Risk & Strategy Management
Lloyds Banking Group
10-2006 - 4-2014
IT Support Analyst
Lloyds Banking Group
4-2002
Customer Adviser
HBOS
In the press
Media appearances
Schroders Personal Wealth IT glitch ‘not unexpected’. Featured in Fundscape
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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