Lauren Lindsey in

Lauren Lindsey

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Lead Director, Contact Center Technologies at CVS Health
📍 Greater Tampa Bay Area, United States

Lauren Lindsey is a strategic leader at CVS Health, spearheading contact center technology and CCaaS transformation. With a background at Wells Fargo and a BS from Penn State University, she excels in leveraging AI-enabled solutions to enhance customer experience. Colleagues describe her as a professional, dependable, and consistent partner.

She is a passionate advocate for an inclusive workplace, expressing pride in working for an organization that actively drives change and empowers conversations, particularly for women. Her people-first leadership style is a core part of her professional identity and extends to fostering supportive team environments.

She is a recipient of the prestigious Wells Fargo Golden Spoke Annual Award, an honor given to the top 3% of employees for excellence in service and leadership.

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Experience
33 Years
Current Role
Lead Director, Contact Center Technologies
Job Level
Senior
Location
Greater Tampa Bay Area, United States
Personality Overview

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Decision Approach
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Priorities

Topics Lauren cares about

Contact Center AI
Focuses on modernizing contact centers through AI enablement and actively follows emerging AI capabilities in the customer experience space.
CCaaS Transformation
Currently leading a large-scale enterprise migration to a next-generation Contact Center as a Service (CCaaS) platform at CVS Health.
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Career

Work history

8-2025
Lead Director, Contact Center Technologies
CVS Health
4-2023 - 8-2025
Senior Manager, Retail Customer Care: Process, Innovation and Technology
CVS Health
10-2020 - 3-2023
Lead Business Execution Consultant, VP
Wells Fargo
4-2015 - 9-2020
Partner Relationship Manager, VP
Wells Fargo
11-2013 - 4-2015
IT - Sales Center Technical Account Manager
TZ Insurance Solutions
In the press

Media appearances

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Education
Bachelor of Science - BS
Penn State University
Certificate
Hillsborough College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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