Lauren Lindsey

Commander
DISC Type : D

Lead Director, Contact Center Technologies at CVS Health

Greater Tampa Bay Area, United States

Overview

Lauren Lindsey is a strategic leader at CVS Health, spearheading contact center technology and CCaaS transformation. With a background at Wells Fargo and a BS from Penn State University, she excels in leveraging AI-enabled solutions to enhance customer experience. Colleagues describe her as a professional, dependable, and consistent partner.

She is a passionate advocate for an inclusive workplace, expressing pride in working for an organization that actively drives change and empowers conversations, particularly for women. Her people-first leadership style is a core part of her professional identity and extends to fostering supportive team environments.

She is a recipient of the prestigious Wells Fargo Golden Spoke Annual Award, an honor given to the top 3% of employees for excellence in service and leadership.

Personality Overview

Impact-Driven

Candid & Clear

Decisive

More than the product, they care about the effectiveness of the product.  They respond well to strong and respectful communication. They like to act fast and expect others to do the same.

Topics They Care About

Contact Center AI
Focuses on modernizing contact centers through AI enablement and actively follows emerging AI capabilities in the customer experience space.
CCaaS Transformation
Currently leading a large-scale enterprise migration to a next-generation Contact Center as a Service (CCaaS) platform at CVS Health.
People-First Leadership
Employs a leadership style that measurably boosts employee engagement, having previously raised team scores into the high 80s.

Media Appearances

Lauren has no verified media appearances

Work History

8-2025
Lead Director, Contact Center Technologies at CVS Health
4-2023 - 8-2025
Senior Manager, Retail Customer Care: Process, Innovation and Technology at CVS Health
10-2020 - 3-2023
Lead Business Execution Consultant, VP at Wells Fargo
4-2015 - 9-2020
Partner Relationship Manager, VP at Wells Fargo
11-2013 - 4-2015
IT - Sales Center Technical Account Manager at TZ Insurance Solutions

Education

Bachelor of Science - BS from Penn State University
Certificate from Hillsborough College

More Information

Social Presence :

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Exp : 33 Location : Greater Tampa Bay Area, United States Job Level : Senior Designation : Lead Director, Contact Center Technologies at CVS Health
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lauren

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They can take decisions very fast if you manage to convince them.
  • Can Lauren take some risk or not?

  • The risks don’t matter much to them.

You And Lauren

Personality Compatibility


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