Layla Midori Sanches

Questioner
DISC Type : c

Client Success Director LATAM at ADP

São Paulo, São Paulo, Brazil

Overview

Angela Cristina Silva is a Client Success and Service Director at ADP, with a strong background in operations leadership, process transformation, and strategic client relationship management in complex environments.

She is passionate about fostering strategic and transformative relationships, driving mutual growth, and ensuring sustainable value for clients and organizations.

Angela has experience leading multidisciplinary squads and implementing new services and complex legal projects.

Personality Overview

Value Seeker

Not Easily Convinced

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Client Success
As Client Success Director LATAM at ADP, she focuses on promoting strategic and transformative client relationships, driving sustainable value and excellence.
Operations Leadership
Her extensive experience includes leading large operational teams, managing major client accounts, and overseeing significant payroll processing volumes at ADP.
Process Transformation
Her professional trajectory emphasizes transformation of processes and development of projects focused on efficiency and continuous improvement.

Media Appearances

Layla has no verified media appearances

Work History

1-2026
Client Success Director LATAM at ADP
1-2024 - 1-2026
Diretor de operações at ADP
11-2020 - 1-2024
Sr Operations Manager at ADP
1-2010 - 12-2015
Human Resources Coordinator at CServices
3-2007 - 12-2010
Human Resources at Cosin Consulting

Education

2012 - 2013
Pós Graduação - Especialização em Gestão Estratégica de Pessoas from FIA - Fundação Instituto de Administração

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Client Success Director LATAM at ADP
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Insights For Selling To Layla

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Layla is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Layla

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Layla move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Layla take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Layla

Personality Compatibility


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