Lea Gossett-Gaines in

Lea Gossett-Gaines

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Content Specialist II at Calendly
📍 St Cloud, Florida, United States

Lea Gossett-Gaines is an experienced Product Specialist who grew into a Content Specialist II at Calendly, demonstrating expertise in customer support, knowledge management, and content strategy.

Her passion lies in supporting and helping people. She is dedicated to loving, encouraging, and assisting others in all aspects of life.

She is a certified bug reporter and has a certification in Quality Standards in Customer Service.

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Experience
6 Years
Current Role
Content Specialist II
Job Level
Junior
Location
St Cloud, Florida, United States
Personality Overview

How Lea shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lea cares about

Customer Support
Lea has extensive experience providing advanced technical support, managing complex cases, and developing support strategies.
Content Strategy
She specialized in content strategy and knowledge management as a Content Specialist II at Calendly, enhancing help center tools.
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Career

Work history

8-2024
Content Specialist II
Calendly
1-2024 - 8-2024
Customer Support Specialist V
Calendly
7-2023 - 9-2023
QA Support Internship
Calendly
8-2022 - 1-2024
Senior Product Specialist
Calendly
9-2021 - 8-2022
Product Specialist
Calendly
In the press

Media appearances

How Calendly Transformed Its Content Creation with Hexus. Featured in Hexus.ai Blog
See now
60% of Calendly’s Community Content Is Now User‑Generated — How They Made It Happen With Gainsight. Featured in Gainsight Software
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Education
Bachelor of Science - BS
University of South Carolina
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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