Lea Gossett-Gaines

Energizer
DISC Type : I

Content Specialist II at Calendly

St Cloud, Florida, United States

Overview

Lea Gossett-Gaines is an experienced Product Specialist who grew into a Content Specialist II at Calendly, demonstrating expertise in customer support, knowledge management, and content strategy.

Her passion lies in supporting and helping people. She is dedicated to loving, encouraging, and assisting others in all aspects of life.

She is a certified bug reporter and has a certification in Quality Standards in Customer Service.

Personality Overview

Believer

Informal

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Customer Support
Lea has extensive experience providing advanced technical support, managing complex cases, and developing support strategies.
Content Strategy
She specialized in content strategy and knowledge management as a Content Specialist II at Calendly, enhancing help center tools.
Knowledge Management
Her roles at Calendly involved improving knowledge accessibility and leading sessions to instill confidence in support tools and processes.

Media Appearances

How Calendly Transformed Its Content Creation with Hexus. Featured in Hexus.ai Blog

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60% of Calendly’s Community Content Is Now User‑Generated — How They Made It Happen With Gainsight. Featured in Gainsight Software

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Work History

8-2024
Content Specialist II at Calendly
1-2024 - 8-2024
Customer Support Specialist V at Calendly
7-2023 - 9-2023
QA Support Internship at Calendly
8-2022 - 1-2024
Senior Product Specialist at Calendly
9-2021 - 8-2022
Product Specialist at Calendly

Education

Bachelor of Science - BS from University of South Carolina

More Information

Social Presence :

Prographics :

Exp : 6 Location : St Cloud, Florida, United States Job Level : Junior Designation : Content Specialist II at Calendly
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Insights For Selling To Lea

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lea is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Lea

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lea move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Lea take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Lea

Personality Compatibility


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