Leandro Teixeira Ferreira

Judge
DISC Type : Dc

Technical Support Manager at Docusign

Campinas, São Paulo, Brazil

Overview

Leandro Teixeira Ferreira is a global IT and support manager at Docusign with over 27 years of experience leading multicultural teams. He specializes in data-driven IT operations and enhancing customer satisfaction. Colleagues describe him as empathetic, a great listener, and focused on team growth.

Based on his travels for leadership events in locations like Bangalore, Amsterdam, and Austin, Leandro appears to value international collaboration and experiencing different cultures. He enjoys connecting in person with global leaders to share lessons and define strategic goals for his teams.

He was recognized as the "Manager of the Year" at IBM in 2019.

Personality Overview

Quality Focused

Features Driven

Fast But Wary

They are less concerned about the product and more about its potential impact.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Global Team Leadership
He has extensive experience leading distributed IT and support teams across the Americas and EMEA for companies like Docusign, Atlassian, and IBM.
Customer Satisfaction
His professional focus involves consistently exceeding key performance indicators such as CSAT, NPS, and SLA compliance to drive service excellence.
Data-Driven Management
He emphasizes a data-driven and coaching mindset to align technology and people, fostering operational excellence and measurable impact.

Media Appearances

Leandro has no verified media appearances

Work History

11-2025
Technical Support Manager at Docusign
8-2022 - 8-2025
Support Manager at Atlassian
11-2016 - 8-2022
Database Manager at IBM
9-2011 - 11-2016
Team Leader at IBM
11-2004 - 11-2016
Database Administrator at IBM

Education

2014 - 2015
Master of Business Administration (MBA) from Ibmec
2012 - 2014
Bachelor's degree from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 25 Location : Campinas, São Paulo, Brazil Job Level : Middle Designation : Technical Support Manager at Docusign
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Insights For Selling To Leandro

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leandro is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Leandro

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Leandro move?

  • If convinced, they can reach decisions quite fast.
  • Can Leandro take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Leandro

Personality Compatibility


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