Leandro Teixeira Ferreira in

Leandro Teixeira Ferreira

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Technical Support Manager at Docusign
📍 Campinas, São Paulo, Brazil

Leandro Teixeira Ferreira is a global IT and support manager at Docusign with over 27 years of experience leading multicultural teams. He specializes in data-driven IT operations and enhancing customer satisfaction. Colleagues describe him as empathetic, a great listener, and focused on team growth.

Based on his travels for leadership events in locations like Bangalore, Amsterdam, and Austin, Leandro appears to value international collaboration and experiencing different cultures. He enjoys connecting in person with global leaders to share lessons and define strategic goals for his teams.

He was recognized as the "Manager of the Year" at IBM in 2019.

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Experience
25 Years
Current Role
Technical Support Manager
Job Level
Middle
Location
Campinas, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Leandro cares about

Global Team Leadership
He has extensive experience leading distributed IT and support teams across the Americas and EMEA for companies like Docusign, Atlassian, and IBM.
Customer Satisfaction
His professional focus involves consistently exceeding key performance indicators such as CSAT, NPS, and SLA compliance to drive service excellence.
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Career

Work history

11-2025
Technical Support Manager
Docusign
8-2022 - 8-2025
Support Manager
Atlassian
11-2016 - 8-2022
Database Manager
IBM
9-2011 - 11-2016
Team Leader
IBM
11-2004 - 11-2016
Database Administrator
IBM
In the press

Media appearances

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Education
2014 - 2015
Master of Business Administration (MBA)
Ibmec
2012 - 2014
Bachelor's degree
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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