Lee Branch Hill

Judge
DISC Type : Dc

Director of Consumer Relations at Once Upon a Farm

San Francisco Bay Area, United States

Overview

Lee Hill is a Director of Consumer Relations at Once Upon A Farm, with over 15 years of experience in consumer relations, call center management, and customer service. She is recognized for her leadership and ability to inspire teams.

Lee is interested in companies that foster collaboration and innovative approaches to improve processes. She values employee engagement and driving brand missions, as well as promoting positive customer interactions.

Lee was awarded the Presidents Cup for National Lowest Net Charge Off and Highest RAROC.

Personality Overview

Objective Thinker

Quality Focused

Generally Skeptic

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

Consumer Relations Leadership
With 15+ years in the field, Lee has consistently managed and developed consumer relations departments, driving customer satisfaction and enhancing brand loyalty.
Team Development
She is recognized for her leadership, training, and development of teams, fostering collaboration and maximizing performance in call center and consumer relations roles.
Customer Experience Enhancement
Lee focuses on improving customer interactions and experiences, identifying key consumer trends and implementing strategies for positive outcomes.

Media Appearances

How AI Helps Us Keep the Care in Customer Care Team – Once Upon a Farm. Featured in Once Upon a Farm Blog

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How Once Upon a Farm Redefined… – ShelfLife – The CPG Podcast. Featured in Apple Podcasts (ShelfLife – The CPG Podcast)

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Work History

1-2026
Director of Consumer Relations at Once Upon a Farm
7-2018
Consumer Relations Manager/Community Manager & Consumer Events Manager at Once Upon a Farm
6-2015 - 7-2018
Consumer Relations Manager at Annie's Inc.
2-2015 - 6-2015
Customer Service Manager at Sungevity
3-2014 - 2-2015
Operations Manager at Advanced Call Center Technologies

Education

Bachelor of Science (BS)- In Progress from University of Phoenix
Business Administration and Management from San Joaquin Delta College

More Information

Social Presence :

Prographics :

Exp : 14 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Director of Consumer Relations at Once Upon a Farm
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Insights For Selling To Lee

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lee is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lee

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Lee move?

  • If convinced, they can reach decisions quite fast.
  • Can Lee take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Lee

Personality Compatibility


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