Lee Harnage

Examiner
DISC Type : cs

Production Service Engineer 4 Team Lead Telecom at Tampa General Hospital

Tampa, Florida, United States

Overview

Lee is an experienced IT professional with a 20-year history in the healthcare industry, currently serving as a Production Service Engineer Team Lead at Tampa General Hospital. He specializes in unified communications, mobile device management, and holds a CompTIA A+ certification. He is a graduate of Tallahassee State College.

He previously hosted Tampa General Hospitals "Innovation Hub, " a full-service tech bar designed to showcase and collect innovative ideas from team members.

Personality Overview

Status Quo Seeker

Late Adopter

Tough To Convince

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Unified Communications
Leads a team responsible for managing all unified communications endpoints, including Cisco phones, Vocera badges, and mobile devices for a major hospital.
Mobile Device Management
His role includes system administration for MDM platforms such as Imprivata MAM (Ground Control) and Omnissa Workspace One to ensure mobile security and compliance.
Healthcare IT Innovation
Previously hosted the hospital's Innovation Hub, reflecting a commitment to TGH's mission of becoming the "Safest and Most Innovative Academic Health System in America. "

Media Appearances

Lee has no verified media appearances

Work History

1-2024
Production Service Engineer 4 Team Lead Telecom at Tampa General Hospital
7-2020 - 6-2025
Production Service Engineer 3 and Innovation Hub Host at Tampa General Hospital
4-2003 - 7-2020
Senior Unified Communications Analyst at Tampa General Hospital

Education

1994 - 1996
Associate of Arts (AA) from Tallahassee State College

More Information

Social Presence :

Prographics :

Exp : 22 Location : Tampa, Florida, United States Job Level : Senior Designation : Production Service Engineer 4 Team Lead Telecom at Tampa General Hospital
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Insights For Selling To Lee

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lee is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Lee

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Lee move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Lee take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Lee

Personality Compatibility


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